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Voip Technical Support

3 weeks ago

Tempe, Arizona, United States Sonsoft Full time
Company Description

Sonsoft , Inc. is a USA based corporation duly organized under the laws of the Commonwealth of Georgia. Sonsoft Inc. is growing at a steady pace specializing in the fields of Software Development, Software Consultancy and Information Technology Enabled Services.

Job Description


• Perform and coordinate trouble resolution for Client'S Business and Consumer Voice Over IP platforms. 


• Support the VoIP applications and life cycle maintenance teams within the VOIP NRC and Fault Management Groups.


• Will be responsible for performing Operational Readiness Testing (ORT) on routers, load balancers, and Session Border Controllers within multiple VOIP platforms. Performing the ORT requires this position to insure that all supported elements have the proper network connectivity, are configured properly, are functioning properly, proper alarming is occurring, and all Operational requirements are met. 


• Identify and troubleshoot VoIP service impacting troubles.

Qualification:

Must Have:

Network Services:


• Application problem solving : 3 Years.


• Bachelor Degree : Yes


• BGP and OSPF Routing : 3 Years.


• Network support general : 3 Years.


• SIP : 3 Years.


• SIP routing protocols and technologies : 3 Years.


• Telephone and/or Network support general : 4 Years.


• Voice over IP – VoIP/ Voice or Voice related IP : 3 Years.


• VoIP Telephony / VoIP Technologies : 3 Years.


• VoIP troubleshooting : 4 Years.

Nice to Have:

Network Services:


• BVOIP Technical Support Application : 3 Years.


• Customer Premise Equipment such as PBX, routers, - VOIP - DSUs - CSUs - channel banks : 3 Years.


• CVOIP technical support application : 3 Years.


• Unix support : 3 Years.

Additional Job Posting Description Details:    


• Basic knowledge of MS Lync implementation is helpful.

Project/Complex MACD Support: 


• Attend client meetings for existing and potential projects


• Gather business requirements and interpret into high level technical solution 


• Review and verify accuracy of Avaya/Bus. 


• Partner voice designs 


• Partner with Client Project Managers to develop proposals for business solution(s) and client review


• Work with project manager to modify solution as needed per client direction


• Provide engineering support (PBX programming, i.e. Vectors, VDN, ARS, test/turn up trunking etc.) for project implementation and Day 1 support 


• Act as SPOC and provide engineering support for fault/maintenance issues prior to GCSC acceptance after project implementation 


• Update Vantive asset inventory prior to actual cut date in order to ensure site acceptance by GCSC (Critical)


• Ensure SDP documentation is complete for each site as required and is available to the GCSC as soon as SEID's are available from Avaya or VAR. (Critical) 


• Inform client consistently and often regarding project status


• Maintain accurate and complete voice equipment inventory in GPS. 


• DST changes maintained for all Voice equipment.

Ensure firmware/software versions are updated as required to avoid EOS/EOL situations Sales Support: 


• Support Sales Teams in understanding emerging technologies and the impact to the client's business plan

Partner with Sales Team to ensure an understanding of operations, engineering and project scope when sizing an opportunity LCM Team Support: 


• Provide SPOC for all voice engineering related issues in support of the Honeywell engagement


• Participate in LCM team meetings with and without the client (i.e., weekly engineering and operations review, GTS Alignment meeting) 


• May prepare reports and assist with proposals and position papers on major technical programs for organization/operating unit management and clients


• Assist break/fix.

Qualifications
  • Familiarity with cooperate network infrastructures 
  • Experience with one or more of Operating Systems (Windows, UNIX, and Mac OS) 
  • A strong working knowledge of networking, as well as installation, troubleshooting, upgrading, integration, protocols and client/server operations is required. 
  • Basic Administration/Maintenance of Microsoft SQL Server. 
  • Industry or professional organization certifications in computing fields are not required but highly desirable (MCSE, Network +, Security +, etc.) 
  • At least two years of full time experience in customer care/customer support. 
  • Advanced writing and verbal communication skills 
  • Ability to multi-task and prioritize job requirements 
  • Strong personal organization skills 
  • Bachelors degree preferred, but not required. 
  • McAfee's product knowledge is a plus
Additional Information

U.S. citizens and those authorized to work in the U.S. are encouraged to apply. We are unable to sponsor at this time