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Chief of Staff Risk

3 weeks ago

Jacksonville, Florida, United States Paysafe Full time


Paysafe is a leading payments platform with an extensive track record of serving merchants and consumers in the global entertainment sectors. Its core purpose is to enable businesses and consumers to connect and transact seamlessly through industry-leading capabilities in payment processing, digital wallet, and online cash solutions. With 29 years of online payment experience, an annualized transactional volume of $152 billion in 2024, and approximately 3,300 employees located in 12+ countries, Paysafe connects businesses and consumers across 260 payment types in 48 currencies around the world. Delivered through an integrated platform, Paysafe solutions are geared toward mobile-initiated transactions, real-time analytics and the convergence between brick-and-mortar and online payments. Further information is available at . 

It starts here. Have a global impact on the world of payments.

Paysafe are hiring a Chief of Staff to the Chief Risk & Compliance officer, this role plays a pivotal role in ensuring effective governance and risk protection across Paysafe, safeguarding the interests of the company, its customers, and employees. This position supports the CRCO in meeting the expectations of the Board and regulatory bodies worldwide by driving strategic alignment, operational excellence, and a strong risk-aware culture.

What Paysafe stands for:

  • Being open and honest.
  • Keeping focused.
  • Operating with Courage.
  • Pioneering the future.

Our values and culture are driven by Equality, Development, Social Responsibility and Wellbeing. If you want to find out more about life at Paysafe, check out our careers page here. 

How we work:

We follow a hybrid working model, spending an average of three days per week at one of our hub office locations

The impact you will have:

1. Strategic Alignment and Execution

  • Execution & Delivery: Drive implementation of the CRCO's strategic objectives (e.g., regulatory readiness, enterprise risk maturity, AML program enhancements). Manage project plans, resource allocation, and day-to-day execution to ensure timely delivery.
  • Program Management: Oversee, track, and report progress of risk transformation programs, compliance remediation efforts, and regulatory change initiatives.
  • Cross-Functional Coordination: Align Risk, Compliance, Legal, Product, and Operations teams on emerging risks tied to new products. Facilitate proactive engagement and ensure decisions and guidelines are documented and tracked.

2. Governance, Reporting, and Regulatory Engagement

  • Governance Support: Manage risk and compliance governance frameworks, including agenda planning and materials for Risk Committees, Board meetings, and regulatory reporting.
  • Reporting: Oversee preparation of dashboards and key risk/compliance metrics for executive and board-level audiences.
  • Regulatory Engagement: Support the CRCO in interactions with regulators (e.g., CFPB, FCA, MAS), ensuring timely responses and well-prepared documentation.

3. Operational Efficiency and Team Enablement

  • Operational Cadence: Establish and maintain the operating rhythm of the Risk & Compliance function, including leadership meetings, quarterly business reviews, and OKR tracking.
  • Budget & Resource Planning: Partner with Finance and HR to manage headcount planning, budget oversight, and vendor relationships (e.g., audit firms, compliance consultants).
  • Process Optimization: Identify and streamline inefficiencies in risk/compliance operations, reporting, and escalation processes.

4. Strategic Advisor and Thought Partner to the CRCO

  • Advisory Role: Act as a trusted advisor to the CRCO, providing data-driven insights, challenging assumptions, and shaping strategic decisions.
  • Executive Communications: Draft internal and external communications, including board updates, executive presentations, and organization-wide compliance updates.
  • Stakeholder Management: Represent the CRCO in meetings, document decisions, track action items, and ensure follow-up with stakeholders to drive completion of agreed tasks.

5. Risk & Compliance Culture Enablement

  • Culture Building: Partner with L&D and Product teams to embed risk and compliance principles into daily operations, fostering a strong risk-aware culture.
  • Training & Awareness: Oversee programs that strengthen organizational understanding of regulatory obligations, risk appetite, and ethical decision-making.

What we are looking for:

  • Strong program management and cross-functional leadership skills.
  • Excellent communication and stakeholder management abilities, with experience preparing materials for executive and board-level audiences.
  • Analytical mindset with the ability to provide data-driven insights and challenge assumptions.
  • Proven experience in risk management, compliance, governance, or regulatory engagement within financial services or fintech.
  • Track record of building and enabling risk-aware organisational cultures.

A snippet of what you'll get in return:

  • Make your day work for you with our flexible working hours.
  • You decide what your holiday looks like with the option to buy or sell your holiday and carry over up to 5 days into the next year.
  • Enjoy social events throughout the year
  • Start your day with a free breakfast, fresh fruit and snacks.
  • Take a breather in our dedicated wellbeing room.
  • Spend time with those important to you with our enhanced paid family policies.
  • Test our products Skrill and Neteller. Upon joining we will award you £50 into each wallet.
  • Join our six employee-led equality communities and help foster a workplace that celebrates diversity and create opportunities to collaborate and learn.
  • Give back to the community with four paid charity days.
  • Kickstart your weekend early with our summer hours during the months of June, July and August with a 3pm finish every Friday.

Equal Employment Opportunity

Paysafe is an equal opportunity employer. We value diversity and are committed to providing a work environment of mutual respect to everyone without regard to race, color, religion, national origin, age, gender identity or expression, or any other characteristic protected by applicable laws, regulations and ordinances.