Director, Clinical Services and Operations

Posting Date
12/23/2025

100 Main StreetSuite B, Middletown, Connecticut, , United States of America

No Brag, Just Fact

Over the last decade, we set out to be the world's greatest dialysis company, and over the next decade, we're poised to build the greatest healthcare community the world has ever seen. When you join the DaVita Village, you're joining a winning team. Through our commitment to training, growth and quality, we consistently achieve superior clinical outcomes while giving teammates the opportunity to excel in an award-winning environment that enables them to thrive both professionally and personally.

The
Director, Clinical Services and Operations
is a senior clinical leader responsible for shaping and executing clinical strategies across the division. This role partners closely with divisional and operational leaders to drive measurable improvements in quality, safety, and patient outcomes. The DCS leads through influence, accountability, and talent development, ensuring clinical initiatives translate into sustainable results across all modalities.

This is an opportunity for a strategic, outcome-driven clinical leader who thrives in complex environments and is energized by driving system-level improvement.

*Essential Duties & Responsibilities
Safety Response & Readiness*

• Lead divisional readiness for safety events and regulatory oversight, ensuring strong systems, timely response, and sustained compliance
• Hold Clinical Services Managers accountable for core safety responsibilities and consistent execution of safety processes
• Provide on-site leadership during significant safety events or regulatory surveys (including CMS and CLUE)

Clinical Leadership & Talent Development

• Lead, coach, and develop Clinical Services Managers to deliver strong clinical and operational performance
• Address performance gaps through targeted coaching and relationship management
• Build a strong leadership bench by supporting development planning, growth opportunities, and succession readiness
• Identify and prioritize clinical outliers and performance opportunities with the greatest impact on patient care and outcomes
• Partner with Operations and Home leaders to design and execute improvement strategies
• Allocate resources strategically to maximize clinical value and safety outcomes
• Align teams across the division to deliver consistent, high-quality results across all modalities

Clinical Strategy & Execution

• Partner with the Divisional Vice President to set the clinical vision and strategic priorities for the division
• Translate strategy into actionable initiatives with clear ownership, timelines, and measurable outcomes
• Lead execution of clinical initiatives, ensuring accountability and sustained performance improvement
• Monitor progress and adjust strategy based on data, outcomes, and evolving business needs

*Required
Education and Experience*

• Bachelor's degree in nursing or related field.
• Minimum of 8-10 years of clinical experience, with at least 4 years in a leadership role.
• Strong knowledge of regulatory requirements and quality improvement processes.
• Excellent communication and leadership skills.
• Intermediate computer skills and proficiency in MS Excel, Word, PowerPoint, and Outlook
• Intermediate computer skills and proficiency in MS Excel, Word, PowerPoint, and Outlook

*Preferred:*

• Master's degree in nursing, Healthcare Administration, or related field.
• Experience in dialysis or nephrology.
• Certification in healthcare quality or patient safety.
• Experience managing remote teammates.

Certificates, Licenses, and Registrations
*Required:*

• Current RN license in state of practice with no Board of Nursing disciplinary actions.
• Current driver's license, reliable transportation, and vehicle insurance in the state of residence.

*Preferred:*

• Certification in Healthcare Quality (CPHQ) or similar
• CPR & ANNA certification
• Currently hold or previously have held CNN, CSN, or Bonet Certification

Here is what you can expect when you join our Village:

• A "community first, company second" culture based on Core Values that really matter.
• Clinical outcomes consistently ranked above the national average.
• Award-winning education and training across multiple career paths to help you reach your potential.
• Performance-based rewards based on stellar individual and team contributions.
• A comprehensive benefits package designed to enhance your health, your financial well-being and your future.
• Dedication, above all, to caring for patients suffering from chronic kidney failure across the nation. Enter text here

Join us as we pursue our vision "To Build the Greatest Healthcare Community the World has Ever Seen."

Why wait? Explore a career with DaVita today.

Go to to learn more or apply.

*What We'll Provide:*
More than just pay, our DaVita Rewards package connects teammates to what matters most. Teammates are eligible to begin receiving benefits on the first day of the month following or coinciding with one month of continuous employment. Below are some of our benefit offerings.

• Comprehensive benefits: Medical, dental, vision, 401(k) match, paid time off, PTO cash out
• Support for you and your family: Family resources, EAP counseling sessions, access Headspace, backup child and elder care, maternity/paternity leave and more
• Professional development programs: DaVita offers a variety of programs to help strong performers grow within their career and also offers on-demand virtual leadership and development courses through DaVita's online training platform StarLearning.

At DaVita, we strive to be a community first and a company second. We want all teammates to experience DaVita as "a place where I belong." Our goal is to embed belonging into everything we do in our Village, so that it becomes part of who we are. We are proud to be an equal opportunity workplace and comply with state and federal affirmative action requirements. Individuals are recruited, hired, assigned and promoted without regard to race, national origin, religion, age, color, sex, sexual orientation, gender identity, disability, protected veteran status, or any other protected characteristic.

This position will be open for a minimum of three days.

For location-specific minimum wage details, see the following link:

Compensation for the role will depend on a number of factors, including a candidate's qualifications, skills, competencies and experience. DaVita offers a competitive total rewards package, which includes a 401k match, healthcare coverage and a broad range of other benefits. Learn more at

Colorado Residents: Please do not respond to any questions in this initial application that may seek age-identifying information such as age, date of birth, or dates of school attendance or graduation. You may also redact this information from any materials you submit during the application process. You will not be penalized for redacting or removing this information.