Director of IT Operations

1 hour ago

Greensboro, North Carolina, United States CRG Full time

Hybrid in North Carolina

Our 100% employee-owned client, specializing in HVAC and building automation services, has been serving the Southeastern United States for over 75 years. This company supports commercial and industrial HVAC customers and provides effective and efficient solutions to healthcare facilities, educational facilities and data centers. With an annual revenue over $35 Million, this company has continued to grow and partner with customers on new builds, upgrades and solving complex problems while upholding their values of integrity and dependability.

Duties And Responsibilities

  • Oversee procurement, installation, and maintenance of IT equipment, software, and infrastructure.
  • Identify infrastructure vulnerabilities and opportunities to improve system security and performance.
  • Develop business cases and manage IT projects from planning through implementation.
  • Lead, mentor, and develop IT team members to achieve departmental and organizational goals.
  • Monitor IT spending and ensure alignment with strategic priorities
  • Partner with business leaders to ensure IT operations effectively support company goals.
  • Implement and maintain IT best practices to keep the organization competitive and secure.
  • Oversee cybersecurity awareness.
  • Serve as the primary liaison with IT vendors, office equipment providers, and telecommunications partners to ensure cost-effective and reliable solutions.
  • Maintain and test backup and disaster recovery systems.

Requirements

  • Bachelor's degree in Information Technology or a related discipline, or equivalent professional experience.
  • 5+ years of progressively responsible IT leadership experience, covering infrastructure and end-user support services.
  • In-depth experience with Microsoft 365 platforms and tools.
  • Solid understanding of cybersecurity frameworks, compliance requirements, and best practices.
  • Strong vendor management capabilities, including contract negotiation.
  • Experience working with SD-WAN technologies, virtualization platforms, and endpoint management solutions.
  • Comprehensive knowledge of technical operations, information analysis, and computer hardware/software systems.
  • Demonstrated success overseeing IT operations, including servers, networking, and cloud environments (Azure strongly preferred).
  • Hands-on people management experience paired with strong leadership, communication, and strategic planning abilities. Proven project management skills with the ability to handle multiple initiatives simultaneously.
  • Experience executing operating system and application migrations or upgrades.
  • Familiarity with common office equipment such as copiers, printers, and fax machines.
  • Ability to prioritize effectively and shift priorities quickly when needed.
  • Strong written communication skills, with the ability to create clear user documentation, policies, and procedures.

Category Code: JN008

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