Shop Supervisor

1 week ago

Cedar Rapids, Iowa, United States Altorfer CAT Full time
Working Hours/Days7:30am – 5:00pm, Monday – Friday, with on call rotation
Overview

Shop supervisor is accountable for the efficiency and discipline of all shop technicians assigned to them. Will team manage with the other shop supervisor to ensure employee relations and shop productivity are moving efficiently. Must possess a deep knowledge of construction equipment repair processes and have excellent organizational skills. Customer relations and customer satisfaction are also key components of the job.

Basic Duties
  • Manage service department consisting of shop personnel.
  • Oversee technician productivity and performance including conducting annual reviews, administering disciplinary action as necessary, promoting safety in the workplace and helping to lead technical and professional development.
  • Provide leadership to ensure safe, efficient and productive operations, while maintaining a high level of customer satisfaction.
  • Assist customers and guide technicians on repairs and define the scope of work to ensure expectations are met.
  • Demonstrate strong customer communication skills as well as the ability to manage and motivate a large, diverse workforce.
  • Work with technicians, PSSRs, and customers in support of opening work orders and seeing them through to invoice.
  • Develop long range plans and budgets for growing the service business.
  • Perform other duties as assigned.
Qualifications
  • 2-4 year college degree in business or 2 years' experience in service supervisory setting.
  • Previous engine, power train, hydraulic, service repair and maintenance knowledge.
  • Experience in DBS and SIS networks preferred.
  • Knowledge of safety requirements and protocols.
  • Must have the ability to express ideas and influence others in a positive manner to accomplish long term goals.
  • Ability to write professional business communication by email or letter is required.
  • Excellent communication skills (verbal and written) and customer service skills are needed.
  • Must be able to work in a fast-paced environment and willing to work Saturdays when needed
  • Computer literate, PC experience with programs such as Microsoft, Excel, Word, and Outlook is required.
  • Must be able to lift 75lbs
  • High School Diploma or equivalent is required.
  • Must have a valid driver's license with clean driving record. This includes no more than 2 minor violations within the past 3 years and no major violations within the past 5 years (Motor Vehicle Report will be performed on final candidate).
Posted Min
Posted Max
Physical Requirements/Working Conditions

This position works in an office environment some of the time and in the service shop environment. May, on a continuous basis, sit at a desk for a long period of time; answer telephone calls and write or use a keyboard to communicate through written means. May on a continuous basis be on shop floor supporting service operations.  Noise level in the shop environment is usually moderate, and the noise level in the office environment is usually low. Must be flexible to work varying schedules and hours as needed. Occasional local travel may be required. The physical demands described above are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

  • Shop Supervisor

    4 days ago

    Cedar Rapids, Iowa, United States Altorfer - CAT Full time

    Working Hours/Days: 7:30am – 5:00pm, Monday – Friday, with on call rotation Overview:Shop supervisor is accountable for the efficiency and discipline of all shop technicians assigned to them. Will team manage with the other shop supervisor to ensure employee relations and shop productivity are moving efficiently. Must possess a deep knowledge of...

  • Shop Supervisor

    3 days ago

    Cedar Rapids, Iowa, United States Altorfer Cat Full time

    730am – 500pm, Monday – Friday, with on call rotationShop supervisor is accountable for the efficiency and discipline of all shop technicians assigned to them. Will team manage with the other shop supervisor to ensure employee relations and shop productivity are moving efficiently. Must possess a deep knowledge of construction equipment repair processes...

  • Automotive Mechanic/Shop Lead

    2 weeks ago

    Cedar Rapids, Iowa, United States Cedar Automotive LLC Full time

    About UsCedar Automotive is a brand new auto repair and parts shop in Cedar Rapids. We are just starting up, but we are building with a vision: a modern, professional, and team-driven shop where quality, integrity, and customer satisfaction come first.Our team is made up of people from different departments — some on-site, some remote — who work together...

  • Shop Technician Cedar Rapids, IA

    5 days ago

    Cedar Rapids, Iowa, United States ESRhealthcare Full time

    Shop Technician Cedar Rapids, IA Experience level: Entry level Experience required: 1 Year Education level: High school or equivalent Job function: Technician & Mechanic Industry: Construction Compensation: Total position: 1 Visa sponsorship eligibility: No Position Summary We are seeking a technician who wants to grow in an entrepreneurial,...

  • Supported Living Supervisor

    1 week ago

    Cedar Rapids, Iowa, United States Systems Unlimited, Inc Full time

    DescriptionDo you have a desire to make a genuine difference in the lives of others? Systems Unlimited Inc. could be the perfect place for you. We are a nonprofit organization that promotes dignity and growth for people with disabilities and mental health needs.Systems is now hiring Supported Living Supervisors who are:Smart & eager to learnAmbitious &...

  • Supported Living Supervisor

    1 week ago

    Cedar Rapids, Iowa, United States Systems Unlimited, Inc. Full time

    Do you have a desire to make a genuine difference in the lives of others?Systems Unlimited Inc. could be the perfect place for you. We are a nonprofit organization that promotes dignity and growth for people with disabilities and mental health needs.*Systems Is Now Hiring Supported Living Supervisors Who Are:*Smart & eager to learnAmbitious & adaptableKind &...

  • Senior Supervisor Manufacturing Operations-2nd shift

    3 days ago

    Cedar Rapids, Iowa, United States Collins Aerospace Full time

    Date Posted: Country:United States of AmericaLocation:HIA32: Cedar Rapids, IA 400 Collins Rd NE , Cedar Rapids, IA, USAPosition Role Type:OnsiteU.S. Citizen, U.S. Person, or Immigration Status Requirements:U.S. citizenship is required, as only U.S. citizens are authorized to access information under this program/contract.Security Clearance:None/Not...

  • Field Engineer

    1 week ago

    Cedar Rapids, Iowa, United States MMR Group Full time

    MMR Field Engineer - based in Cedar Rapids, IACompany Culture:At MMR, our most valuable assets are not our buildings or equipment, it is our family of employees with diverse backgrounds and experiences. Our investment in training programs and resources allows our employees to reach both their personal and professional goals. This is evident with MMR...

  • Transfer Driver

    5 days ago

    Cedar Rapids, Iowa, United States U-Haul Full time

    Location:2800 Edgewood Rd SW, Cedar Rapids, Iowa 52404 United States of AmericaTransfer DriverReady to rev up your career? Do you like the thought of spending your workday on the road? Do you have an eye for detail and a commitment to punctuality? If so, consider becoming U-Haul Company's newest Transfer Driver In this role you will help support the U-Haul...

  • District Manager

    2 weeks ago

    Cedar Rapids, Iowa, United States Tractor Supply Company Full time

    Overall Job SummaryThe Unassigned District Manager functions as a District Manager but does not have specific district of stores. This position involves training to oversee a district of 10-15 stores.Essential Duties and Responsibilities (Min 5%)Drive Sales and Profits:Challenging Store Teams to drive top line sales, margin, and deliver district...