Finance Systems and Support Analyst

About Coury Hospitality 
We are experts in lifestyle, boutique hotels and restaurants. We elevate our food and beverage to match the quality and sensorial experience of our hotels. We create memories, bring dreams to life, and deliver unmatched perfection around every corner. From the moment of arrival, guests are met with personalized and thoughtful service. This is where you can be yourself and truly succeed. Join our team of Experience Curators 

Position Overview

The Systems & Support Analyst is a hybrid position combining a helpdesk-style support role with project-based work around systems operations, technical documentation, and structured project-execution work. This role supports finance and finance-adjacent operational systems across the organization and plays a key part in maintaining smooth daily operations. The department relies on this role to help maintain structure, track requests, and keep workflows moving.

The ideal candidate thrives on problem-solving, can handle a high volume of support tickets, and brings strong follow-through and organizational skills to ensure smooth operations across multiple properties.

Key Responsibilities

Technical Support (50% or more)

Serve as the primary point of contact for finance system questions, troubleshooting, and issue resolution.Manage, prioritize, and resolve helpdesk tickets for Accounting and ERP systems.Maintain an organized ticket queue and ensure timely follow-up.Identify recurring issues and escalate patterns that may require process or system adjustments.

Financial Systems Operations & Administration

Support daily operations of enterprise financial systems and their integrations.Perform system configurations, routine maintenance, and data integrity checks.Execute defined tasks related to system changes and integrations.Assist with user setup, permissions, and system access requests.

Cross-System Integrations

Support integrations between finance systems and connected upstream and downstream platforms such as procurement, AP, payroll, and labor management.Validate data, troubleshoot discrepancies, and monitor information flows.Document integration behaviors, mappings, and support procedures.

Documentation & Process Development

Create and maintain clear, approachable documentation for processes, policies, workflows, and system usage.Write materials that are accessible to users with varying experience and a wide range of technical skills.Participate in process documentation and optimization initiatives to support efficiency and consistency.

Project Execution

Execute the operational components of projects, including system updates, integrations, testing, and rollouts, based on tasks scoped by the department.Ensure all assigned tasks are completed accurately and on time.Support the seamless transition of system changes and process updates into daily operations.

Continuous Learning & Team Culture

Engage in hands-on learning across financial systems, integrations, and data structures.Work within a flexible mentorship environment that encourages exploration and proactive problem-solving.Contribute to a collaborative team culture that values curiosity, creativity, and continuous improvement.

Qualifications

Strongly Preferred

Hospitality industry experience is strongly preferred. Understanding hotel operations and/or hotel financial processes is highly beneficial and strengthens a candidate's ability to succeed in this role, but candidates with exceptional technical skills may compensate for limited hospitality exposure.Prior experience with hospitality, financial, or operational systems is helpful. Current stack is centralized around M3 Accounting Core and ProfitSword, but familiarity with any hospitality-focused financial systems is welcome.Experience in application support, helpdesk, or system administration is a plus.

Required

Comfort with complex math, logic, and data—you don't need to be an accountant, but analytical thinking and quantitative reasoning are essential.Advanced Excel skills (formulas, pivot tables, lookups, macros/scripts), plus demonstrated curiosity and capacity to self-learn new skills as needed.Ability to thrive on analytical problem-solving while reliably completing repetitive or structured tasks.Strong organizational skills to maintain structure and follow-up across multiple helpdesk requests.Excellent written communication skills, with the ability to create clear, accessible technical documentation for users with varying levels of experience.

Why Join Us

Role designed for growth, hands-on learning, and skill development.Exposure to enterprise financial systems, integrations, and data architecture.Opportunity to improve processes and operational workflows across multiple properties.Collaborative team culture that values curiosity, creativity, and continuous improvement.A career pathway that's especially well-suited for candidates with hotel operations backgrounds who want to expand into technical systems and corporate support.Competitive benefits and opportunities for advancement.

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