Field Service Technician

7 days ago

Houston, Texas, United States Complete Document Solutions Full time

Field Service Technician

Reports to: Field Service Manager

JOB DESCRIPTION

· Responsible for installation, maintenance and repair of own company and third-party products and systems including hardware, software, networking products and operating systems.

· The role provides complete support coverage for equipment assigned to a Managed Services customer or specializing in Office Equipment in order to maintain the highest possible up-time for the customer. This position extends through fixed output, including operation of the equipment and finishing devices, it also includes full break/fix repair of the assignment.

Primary Responsibilities:

· Perform routine services to ensure equipment availability to client site users

· Perform equipment operation (printing, scanning, copying) to deliver finished documents as required including use of finishing devices

· Serve as the primary customer contact for providing all maintenance and production of assigned equipment

· Provide appropriate communication, support and interface to-on site client base as to equipment status and availability

· Provide customer training on assigned products to improve end user knowledge of equipment functionality

· Maintain appropriate communication with Managed & Technical Services personnel within assigned area of coverage

· Provide accurate and timely monthly reporting of activities (as required) using activity reporting software and tools

· Take responsibly for customer satisfaction through proper use of customer management skills and engaging the support of other CDS's teammates as required

· Develop schedules and implement preventative and corrective maintenance services to maximize equipment uptime and performance

· Adhere to the departments performance metrics regarding attendance, installations, quality of data entered in to systems and return visits

Experience / Training:

· Associate degree; or equivalent from a two-year college or technical school; or six months or more related experience and/or training; or equivalent combination of education and experience.

Job Type: Full-time

Pay: $ $31.25 per hour

Expected hours: 40 per week

Work Location: In person

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