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Health Services Coordinator

17 hours ago


Northfield, Minnesota, United States St. Olaf College | Careers Full time $22 - $25

Position Title: Health Services Coordinator.
Department: Health Services
Classification: Non-Exempt
FTE: 1.0.
Work Schedule: The standard 40-hour work schedule is Monday - Friday, 8:00 am - 5:00 pm; flexible work arrangements can be proposed and are subject to approval by HR and relevant supervisors. Off during college observed holidays. No weekend, evening, or on-call responsibility at this time.
Work Location: On Campus.
Hourly Rate: $22 - $25.

Essential Job Duties:

  • Coordinate Health Services operations.
    • Manage front desk reception, including triaging phone calls, scheduling appointments, maintaining calendars and appointment schedules as needed.
    • Respond to Health Services emails and voicemails as assigned.
    • Maintain privacy regulations with student medical record maintenance.
    • Stay up to date on knowledge and guidelines related to the Family Educational Rights and Privacy Act (FERPA).
    • Coordinate the release of information for records requests from students and alumni per HIPAA guidelines.
    • Act as primary resource for student-focused communications, including text message, email, and OleCare Portal operations.
    • Act as intermediary with Health Services and other offices, including Information Technology, Registrar, Admissions, Business Office, etc.
    • Perform business management for clinic operations, including receivables, payables, and deposits for Health Services.
    • Act as primary contact for Health Services vendor contracts, as assigned. 
    • Act as Minnesota Immunization Information Connection (MIIC) Administrator. 
    • Monitor missing required health information and send out reminders, place registration holds and remove holds as indicated.
    • Train on and maintain electronic health records (EHR) functions, schedules, and statistics.
    • Assist with training new employees on the EHR.
    • Act as internal liaison for EHR-related issues (outages, downtime procedures, communication with vendor on support tickets, etc.).
    • Assist with creating and maintaining social media accounts.
    • Complete daily correspondence and maintain current student files.
    • Maintain inventory control of materials/supplies/medications and purchase as needed.
    • Purchase and maintain office supplies.
    • Coordinate and implement immunization clinics and special events.
  • General Responsibilities.
    • Assist department in acting as a confidential liaison for students.
    • Process documents, build databases and forms, accumulate and tabulate statistics, enter data and distribute reports, draft and transcribe correspondence, training materials, protocols, etc.
    • Assist with directing students to proper resources.
    • Attend meetings.
    • Maintain and update the Health Services website in collaboration with the Director.
  • Other Duties.
    • Support, respect, and commit to embracing diverse backgrounds, values, and points of view to build a strong and inclusive community.
    • Complete and meet deadlines for required training and performance management cycle.
    • Maintain Basic Lifesaving (BLS) certification.
    • Supervise student workers as assigned.
    • Perform other duties as assigned.

Supervision Received and Exercised:

  • Reports to the Director of Health Services
  • This position supervises student workers.

Required Qualifications:

  • Education: Associate's degree or equivalent experience in a medical office. BLS/CPR certification or ability to obtain certification upon hire.
  • Experience: 3+ years clinic medical administrative experience.
  • Skills: Customer service, written communication, and verbal communication.

Preferred Qualifications:

  • Education: Associate's degree in business administration, administrative support, or in another similar relevant field.
  • Experience: Experience in a college health clinic setting.

Prerequisites:

  • Employment in this position is conditioned upon successful completion of a background check which may include: criminal background checks, reference checks, verification of work history, verification of any required academic credentials, licenses, and/or certifications, a motor vehicle check, verification of DOT certification, a credit check, employment eligibility verification, and/or a pre-employment physical. Whether a background check is deemed successfully completed will be at the sole discretion of St. Olaf College.  Please note, St. Olaf College reserves the right to conduct periodic background checks at its sole discretion.

Disclaimer:

  • This position may require you to report early, stay late or work different shifts depending on staffing levels. It may also require you to perform all essential job functions whenever needed and during campus emergencies when necessary.
  • This job description is for general information purposes.  It is not intended to list all duties and responsibilities of the position.  This job description is subject to change at any time by St. Olaf College, with or without prior notice.
  • Review of applications begins immediately and continues until the hire is complete. We accept only online applications.