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Coordinator - Parts

5 hours ago

Indianapolis, Indiana, United States MacAllister Machinery Co., Inc. Full time

Description
Join Our Team at MacAllister Machinery:
At MacAllister Machinery, we provide top-quality service and repair for equipment rentals. We are currently seeking an organized and customer focused
Parts Coordinator
to join our team You will have the opportunity to showcase your expertise and make a significant impact on our customers' success.

Why Join MacAllister Machinery

  • Positive and Inclusive Environment:

  • Be part of a positive and inclusive work environment that fosters growth and development.

  • Supportive Team:

  • Join a team that values collaboration and support, creating a rewarding workplace.

  • Access to Resources and Training:

  • Enjoy access to excellent resources and training, empowering you to enhance your skills.

  • Competitive Compensation:

  • Highlight any competitive salary or benefits package offered.

  • Professional Development:

  • Mentor opportunities for continuous learning and career growth within the company.

  • Stability:

  • MacAllister has been in business since 1945

Position Summary
Primary duties of the position include but are not limited to assisting all walk and/or call-in customers in ordering parts, locating parts, processing all backorders and returns for customers and service department, and completing all associated paperwork.

Responsibilities

  • Provides customer service to establish positive, cooperative, working relationships with customers by assisting walk-in and/or call-in customers and internal/external customers with parts related issues, including ordering parts on the computer, back-ordering parts on the computer, inspecting and processing all returns, including requesting proof of purchase and assessing appropriate restocking charges, suggesting associated replacement parts and new product ideas, and providing product support literature.
  • Maintains the parts counter area, including keeping the area clean and organized to ensure safe working conditions and maintaining the cash drawer.
  • Assists in accomplishing the department's financial goals by recognizing potential sales opportunities, including suggesting associated replacement parts, suggesting new product ideas, and sharing responsibility for all results, including profitability, customer satisfaction, and employee satisfaction.
  • Develops a cooperative and positive working relationship with other department employees to ensure quality work is being performed and schedules are being met.
  • Maintains a good working relationship with vendors to resolve customer complaints to assure customer satisfaction.
  • Identifies and passes sales leads to appropriate person/department.
  • Compiles parts information to assist the manager in the quoting process.

Qualifications

  • Knowledge, skills, and abilities typically acquired through a high school education or the equivalent.
  • 1 to 2 years of work-related experience in a parts, field service, or shop repair environment as a mechanic, field technician, foreman, parts counter person, etc. or the equivalent. Some Caterpillar and customer service experience is preferred.
  • Good communication skills, including excellent listening, strong verbal, good non-verbal and basic written communication skills.
  • Excellent customer service skills, good prospecting skills, and the ability to meet and/or exceed customer expectations.
  • Strong decision-making skills with good creative thinking skills.
  • Strong problem-solving skills and a good ability to administer warranties and interpret and apply policies, procedures, and guidelines.
  • An excellent ability to operate industry specific programs and Microsoft Office software.
  • Strong interpersonal skills, including influence, negotiation, coaching, and counseling.
  • A good ability to manage conflict and project management skills with a basic ability to manage change.
  • The ability to operate a forklift safely and efficiently.
  • The ability to uphold professionalism with both internal and external customers, including personal appearance and friendly, courteous treatment of peers, subordinates, and customers.

The duties and responsibilities described here are not a comprehensive list, and the scope of the job may change as necessitated by business demands.

All MacAllister Machinery companies are an Equal Employment Opportunity Employer, including Disabled and Veteran applicants.