Customer Engagement Specialist

2 days ago

San Antonio, Texas, United States Pet King Brands Full time

Job Overview
We are seeking a creative and enthusiastic Customer Engagement Specialist to join our team. This role is centered on building our presence and personality across social media, developing engaging content, and fostering authentic connections with our community. You will also help strengthen partnerships with local groups, influencers, and potential brand ambassadors while supporting our customers directly through email inquiries. The ideal candidate is social media–savvy, passionate about the world of supplements and wellness, and excited to connect with people both online and offline.

Duties

  • Manage and grow our social media presence through content creation, consistent posting, and active engagement that reflects our brand's personality.
  • Monitor trends, track performance, and refine strategies to increase reach and community engagement.
  • Build relationships with influencers, local organizations, tradeshow contacts, and potential affiliates or ambassadors to expand brand visibility.
  • Respond to customer emails promptly and professionally, providing accurate product information and ensuring a helpful, solution-focused experience.
  • Maintain a friendly and approachable tone across all communication channels, fostering trust and loyalty with both customers and online followers.
  • Share insights from customer interactions and social engagement with the marketing team to support continuous improvement.

Qualifications

  • 1–2 years of social media management or community engagement experience.
  • Strong written and verbal communication skills with a creative, engaging style.
  • Knowledge of supplements and wellness.
  • Experience in helping others make informed health decisions.
  • Familiarity with influencer outreach, partnerships, or event coordination is a plus.
  • Ability to multitask and manage time effectively in a fast-paced environment.
  • Tech savvy; comfortable with Office applications, CRM, and e-commerce tools.
  • Problem-solving mindset with a genuine passion for customer support.
  • Proficiency in English required, additional languages a plus.
  • A positive attitude, willingness to learn, and the ability to work collaboratively within a team environment. Join us as an Engagement Specialist where you can make a meaningful impact by connecting with customers and enhancing their experience

Physical Requirements:

  • Ability to operate office equipment requiring repetitive hand movement and fine coordination (such as a computer, keyboard, and mouse) while constantly viewing a monitor.
  • Flexible with interruptions, extensive people contact and communication,
  • Ability to stand or sit for extended periods and occasionally stoop, bend, kneel, crouch, reach, and twist.
  • Must lift, carry, push, and pull light to moderate weight (up to 25 lbs.).
  • Excellent verbal and written communication skills are essential to exchange information effectively.

Statement of Other Duties Provision:

  • The information contained in this job description is not intended to be an all-inclusive list of duties and responsibilities, skills and abilities, or other listed requirements.
  • Management may, at its discretion, assign, reassign, or add additional duties and responsibilities to this job at any time.
  • The duties and responsibilities in this job description may be subject to change at any time due to reasonable accommodation or other reasons.

Job Type: Part-time

Benefits:

  • Dental insurance
  • Health insurance
  • Paid time off
  • Vision insurance

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