Front Desk Team Leader

4 days ago

Fort Lauderdale, Florida, United States Vacation Village Resorts Full time

Now Hiring: Front Desk Team Leader | Be the Face of Our Guest Experience

Are you a hospitality pro who loves creating memorable first impressions and leading a team to success? Join us at Vacation Village at Weston as our Front Desk Team Leader and play a key role in delivering exceptional service while ensuring smooth front office operations.

We're looking for a motivated, guest-focused leader with strong communication skills and a passion for hospitality. If you enjoy a fast-paced environment and take pride in guiding a team while delighting guests, this is the perfect opportunity for you

What You'll Do:

  • Lead and support the front desk team in check-ins, check-outs, and guest service requests
  • Provide training for new hires and reinforce resort policies and procedures
  • Greet and direct guests with enthusiasm and professionalism
  • Resolve and follow up on guest complaints or issues promptly
  • Track and respond to online reviews and concerns on platforms like Google, TripAdvisor, Expedia, and RCI
  • Assist other departments as needed to ensure guest satisfaction
  • Maintain accurate logs, courtesy calls, and follow-ups for maintenance requests
  • Uphold quality standards, company policies, and a safe, welcoming environment

What We're Looking For:

  • 3–5 years of hospitality experience (timeshare or resort management experience preferred)
  • Strong leadership, communication, and problem-solving skills
  • Proficient in computer software, especially Excel and Word
  • High school diploma or GED required
  • Flexible availability including mornings, afternoons, evenings, weekends, and holidays

Why Join Us?

  • Lead a team in a beautiful resort setting
  • Make a direct impact on guest satisfaction every day
  • Opportunities for growth within resort operations
  • Be part of a professional, high-energy, guest-focused team

If you're ready to lead by example, provide top-tier service, and make every guest feel welcome, apply today and become a cornerstone of our front desk team

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