Home Health Care Supervisor

About Us:

Applied Home Health Network (AHHN) is a trusted provider of skilled nursing and home health services throughout Illinois. Our team is dedicated to delivering high-quality, compassionate care that supports the independence and well-being of our clients. With a reputation built on compliance, excellence, and individualized care, we are now seeking a passionate Home Care Supervisor to lead and manage our CCP service line, ensuring clients receive consistent, compliant, and culturally sensitive care.

This role plays a pivotal part to supporting our mission of better care with compassion.

Position Overview:

The Home Care Supervisor will oversee all aspects of the Community Care Program (CCP) including client referrals, staff training, documentation compliance, and supervisory duties. The ideal candidate is detail-oriented, proactive, and experienced in Illinois Department on Aging (IDoA) programs and compliance.

Key Responsibilities

Administrative Duties:

• Answer and route client and caregiver calls
• Provide exceptional customer service and timely responses to inquiries
• Maintain organized and confidential client and employee filing systems
• Lead the establishment of AHHN's HCA
• Build and maintain relationships with CCUs (Case Coordination Units) and community referral sources
• Manage intake and referral processing for new CCP clients

Supervisory Responsibilities:

• Onboard, and supervise HCA staff
• Conduct and document pre-service, quarterly, and in-service training
• Coordinate care plans and caseload management
• Conduct quarterly performance evaluations and file reviews
• Ensure proper and timely documentation of services and incident reports

Compliance & Documentation:

• Maintain accurate electronic records of employee/client data (AXXESS)
• Manage client assessments and visit documentation per IDoA guidelines
• Conduct audits for service deviations or noncompliance
• Ensure adherence to all CCP policies and procedures
• Process timesheets and manage payroll reports
• Submit accurate payroll data

Client & Community Engagement:

• Refer clients to appropriate social service programs as needed
• Assist clients and families with program applications and eligibility requirements
• Ensure client satisfaction and address concerns or complaints within 24 hours
• Promote independent living and dignity for clients through quality home care services

Required Qualifications

• Strong verbal and written communication skills in English (Spanish or other languages a plus)
• Proven ability to manage time, files, and shifting priorities effectively
• Intermediate to advanced computer skills (Microsoft Office, cloud-based platforms)
• Minimum of 2 year of office or supervisory experience in home care or healthcare
• Willingness to complete the Home Care Supervisor Certification within 3 months of hire

Preferred Qualifications

• Familiarity with Axxess or similar home care documentation platforms
• Working knowledge of IDoA and CCP regulations
• Prior experience supervising or coordinating home care aides
• Experience scaling or managing CCP caseloads

Why Join AHHN?

• Opportunity to build and lead a critical program that directly supports underserved populations
• Room for professional growth
• Mission-driven work in a team-oriented and compliance-focused agency
• Shifts M-F

Join our team as a Home Health Supervisor where you can make a meaningful impact on the lives of patients while leading a dedicated group of healthcare professionals.

Job Type: Full-time

Pay: $ $25.00 per hour

Benefits:

• Dental insurance
• Health insurance
• Paid time off
• Vision insurance

Experience:

• Home health: 2 years (Required)

Ability to Commute:

• Palos Heights, IL Required)

Ability to Relocate:

• Palos Heights, IL 60463: Relocate before starting work (Preferred)

Work Location: In person