Program Manager

POSITION OVERVIEW:
The Internship Program Manager serves as the central liaison for students throughout the internship lifecycle—from application to post-internship support. This role is pivotal in promoting intern satisfaction and retention at JB, facilitating intern-to-employee transitions, and building a strong peer and alumni network. The manager addresses challenges faced by students throughout the internship year and provides support for licensure, offering study resources and coordinating exam logistics. Additionally, the Program Manager provides tailored services for HRSA grant interns, including coaching, academic barrier and resume support, and job placement.

The Program Manager oversees the planning and execution of the HRSA BHWET program, ensuring alignment with HRSA guidelines and deliverables. Responsibilities connected to the HRSA grant also include compliance monitoring, budget oversight, data reporting, and collaboration with stakeholders to enhance training initiatives.

KEY ESSENTIAL FUNCTIONS:

• Primary sources of contact and communication to students including application, interviews, offers, intern orientation & throughout internship.
• Primary lead on all retention initiatives for intern-to-employee conversions
• Intern peer community and alumni network development.
• Problem resolution for students (including JB employee OYR or work study interns) and for schools and sites when concerns focus on students.
• Support for intern/trainee obtaining licensure; provide study resources for the exam, schedule test, and support for obtaining limited permits.
• Pair trainees with mentors and monitor success of mentorship experience.
• Track all components of trainings delivered, attendees, and hours logged. This includes intern-wide trainings and site-specific trainings related to their interprofessional team-based models of care (Ex. CPP or ACT).

HRSA BWHET project specific responsibilities include:

• Job placement for HRSA interns, including one-on-one coaching/career counseling, resume writing support, job searching, and job placement services.
• Resolve any academic barriers that may impede a student's success in the internship.
• Implement strategies to connect a diverse workforce of trainees committed to serving high-need communities to post-graduate employment placements.
• Maintain regular contact with trainees after program completion to provide ongoing support and address any challenges they may face in securing employment
• Ensure program activities align with HRSA guidelines, timelines, and deliverables.
• Data Management and Reporting: Collect, analyze, and report program data to monitor progress and achieve program goals.
• Ensure compliance with federal, state, local regulations, and HRSA policies and procedures.
• Maintain documentation and records required for program audits and reviews (ex. NPI numbers)
• HRSA grant budget management.

CORE COMPETENCIES
for the position include:

• Demonstrated ability to work in a fast-paced environment.
• Ability to communicate clearly and professionally, both verbally and in writing.
• Strong listening skills, attention to detail and decision-making skills.
• Ability to prioritize and manage multiple responsibilities.
• Experience managing leaders/supervisors and staff.
• Pleasant, friendly attitude, with an ability to adapt to change.
• Desire for personal/professional growth and development.
• Superior problem-solving skills.

EDUCATIONAL/TRAINING REQUIRED:

• Bachelor's degree in Public Health, Social Work, Education, or related field required; Master's degree preferred.

EXPERIENCE REQUIRED/LANGUAGE PREFERENCE:

• Training or experience in program management, compliance, or data reporting required.
• At least 3 years of experience in program administration, project management, or related field.
• Experience working with federally funded programs or grants preferred.
• Experience engaging with diverse populations and underserved communities.
• Bilingual skills (e.g., Spanish, Mandarin) are a plus.

COMPUTER SKILLS REQUIRED:

• Proficient with electronic health record
• Microsoft Office (Word, PowerPoint, Excel, Outlook); comfortable and proficient using audio video platforms (i.e., Zoom).

VISUAL AND MANUAL DEXIERITY:

• Able to read data and documents, including spreadsheets, reports and Electronic Health Records in printed form and on computer screens.
• Able to input data into the Electronic Health Record.
• Limited applications of manual dexterity and hand-eye coordination.

WORK ENVIRONMENT/PHYSICAL EFFORT

• Noise level is consistent with levels usually present in an office, education, rehabilitation or health related environment when in office.
• Hazards present are consistent with those common to an office, education, rehabilitation or health related environment when in office.

We are an equal opportunity employer that does not discriminate on the basis of race, color, religion, sex, national origin, age, disability, marital status, veteran status, or any other status protected by applicable federal, state, or local law.