Support Associate

We are customer obsessed, innovative, and have the best culture in retail.  Join our team today

POSITION OBJECTIVE:

The Support Associate is responsible for supporting a customer and product-focused sales culture where our core principles are at the forefront of all store operations. This is achieved through performing various sales operations functions, including merchandise handling, stock processing, and stockroom organization. We love what we do, and believe that with our teams, we are the most amazing place to work, learn, and grow

FUNCTIONAL RESPONSIBILITIES:

Operational Excellence

Processes merchandise, ensuring items are properly stored, ticketed and easily located for replenishment for the sales floor, reorganizes merchandise as needed to maximize stock space.

Ensures new products are properly merchandised and represented in a timely manner. 

Correctly enters all receiving documents into the computer system, reconciles merchandise invoices to items received as applicable.  Accurately and timely completes store-to-store transfers and Locate requests.

Ensures the visual packet materials, props and signage are received and processed in a timely manner, properly stores stockroom hardware, hangers, sign holders, etc.

Participates in pricing changes and markdowns.

Alerts store management to cash supply needs.

Assists with visual directives, including floorsets, window changes, visual presentations, signage placement, etc. as directed.

Assists with boutique cleanliness and organization

Customer Experience

Models, supports and promotes the Most Amazing Personal Service (MAPS) principles and standards, offering a cohesive omni channel experience

Teamwork and Growth

Promotes an inclusive, collaborative approach to problem solving

Seeks personal developmental opportunities and readily solicits feedback

Other duties as assigned.

This position may be found in multiple brands.  Some duties may vary from brand to brand.

QUALIFICATIONS:

High school diploma or equivalent

Previous stock or cashier experience preferred

Must be 18 years of age or older

Excellent communication skills

Excellent customer service skills

Strong organizational skills and ability to multi-task in a fast-paced environment

Able to learn or adapt to technology provided by the company

Must be able to work the majority of the shift standing

Ability to work quickly and within strict timelines

Ability to demonstrate teamwork

Exposure to visual merchandising and product placement techniques desired

Communicate with customers, Associates, and Management; wear / communicate with headset

Regular attendance is essential to this position in order to ensure adequate coverage to meet company objectives.  Ability to work a flexible work schedule, including nights, weekends, and holidays is required.

PHYSICAL REQUIREMENTS:

Constant Walking/Standing % of 8-hour shift

Occasional Lifting up to 50 lbs.- 1-33% of 8-hour shift

Frequent Climbing- 34%-66% of 8-hour shift

Due to our growth, we are always accepting applications for top talent to join our store teams. When we do have an open position, we will review your application to determine if your qualifications are a match with our position requirements. You may apply to any location or position at any time; however, the position to which you apply may not currently be open. Accommodation is available to applicants for employment with disabilities. To request accommodation during the application process, please contact your local Store Manager for assistance.

5242 Chandler Fashion Center

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