LTH Assistant National Account Manager

What We Need

Corpay is currently looking to hire a Assistant Long Term Housing National Account Manager within our ALE Solutions division. This position falls under our Lodging line of business and is a remote position. In this role, you will act as an ALE adjuster liaison for long term housing claims. You will report directly the Senior Manager of Customer Success.

How We Work

As an Assistant LTH National Account Manager, Corpay will set you up for success by providing:

• Full, home office set up
• Company-issued equipment + remote access
• Formal, hands-on training

Role Responsibilities

The responsibilities of the role will include:

• Support the National Account Manager with management of assigned accounts
• Serve as a point of contact for assigned insurance carriers and adjusters
• Act as the first back-up when National Account Manager is away from their desk, out of the office, or in need of assistance with NAM duties.
• Ensure the proper coordination/communication with other team members who provide the policyholder with services, including but not limited to hotel coordinators, relocation specialists, furniture, move-out coordinators, and bookkeeping.
• Assist with the execution of the claims process per carrier contract terms including but not limited to:
• Intaking new claim information and entering into ACT database accurately
• Maintaining complete and accurate records of file activities
• Assisting as needed with housing placement processes such as FRVs, preapps, paperwork, and check requests
• Monitoring expiring leases and pursuing extension approvals as needed for policyholders
• Monitoring ALE limits
• Billing claims in a timely manner, following applicable processes and requirements
• Addressing issues pertaining to customer care department activities and follow up until resolution
• Gathering necessary paperwork to send with invoices to adjusters
• Billing furniture add-ons as needed after the initial billing
• Answering adjuster questions and addressing concerns in a timely manner
• Maintain ACT Placement Database and customer information accurately
• Provide additional coverage of shifts during peak volume (CATS) and participation in the rotating back-up Saturday coverage as applicable
• Performance of other duties as assigned

Qualifications & Skills

• ALE Solutions experience strongly preferred, especially experience in the housing division
• Bachelor's Degree preferred
• Computer proficiency in Microsoft Office Excel, Word, and Outlook
• ACT program experience
• Polished and professional demeanor
• Excellent verbal & written communication skills
• Organization
• Multitasking
• Working well both individually and with a team
• Problem-solving and critical thinking
• Ability to work under pressure effectively and efficiently
• Attention to detail and accuracy
• Ability to mentor other staff members
• Exhibition of strong business acumen and sound judgement
• Ability to establish and maintain healthy working relationships among team members in the course of work
• Willingness to work additional hours in order to meet tight deadlines
• Ability to prioritize tasks and delegate them when appropriate

Benefits & Perks

• Medical, Dental & Vision benefits available the 1st month after hire
• Automatic enrollment into our 401k plan (subject to eligibility requirements)
• Virtual fitness classes offered company-wide
• Robust PTO offerings including: major holidays, vacation, sick, personal, & volunteer time
• Employee discounts with major providers (i.e. wireless, gym, car rental, etc.)
• Philanthropic support with both local and national organizations
• Fun culture with company-wide contests and prizes

Equal Opportunity/Affirmative Action Employer

Corpay is an Equal Opportunity Employer. Corpay provides equal employment opportunities to all employees and applicants without regard to race, color, gender (including pregnancy), religion, national origin, ancestry, disability, age, sexual orientation, gender identity or expression, marital status, language, ancestry, genetic information, veteran and/or military status or any other group status protected by federal or local law. If you require reasonable accommodation for the application and/or interview process, please notify a representative of the Human Resources Department.

Pay Transparency

This salary range is provided for locations which require such disclosure. Where a position or applicant may fall in a particular wage range depends on a number of factors including but not limited to skill sets, experience training licenses and certifications (if applicable), and other business and organization needs. The disclosed range has not been adjusted for the applicable geographic markets. At Corpay it is not typical for an individual to be hired at or near the top of the range for their role and compensation decisions depend on the facts and circumstances of each case. The estimate of the minimum and maximum salary range /hour.

For more information about our commitment to equal employment opportunity and pay transparency, please click the following links: EEOC and Pay Transparency.