Supply Chain Manager

Who We Are / Company Summary
Skywire Networks (a division of Xchange Telecom) is one of the fastest-growing internet and network service providers in New York City—and we're just getting started.

Headquartered in NYC and founded in 2002, we're building the next-generation broadband infrastructure that powers connectivity for thousands of businesses, properties, and residents across NYC, New Jersey, and beyond. Our mission is simple: bring fast, reliable, and affordable internet and voice services to underserved neighborhoods, overbuilt areas, and everyone in between.

We Operate a Hybrid Network That Combines Fiber, Fixed Wireless, And Edge Technologies To Solve The Problem Of Poor Fiber Density In Dense Urban Environments. With Over

• 2,000+ lit buildings
• 350,000+ near-net buildings
• 50 neighborhood hubs
• 25,000+ residential customers
• 1,000+ businesses served

…we're making high-speed internet more accessible, resilient, and customer-friendly every day.

At Skywire, we take pride in our local roots—our team lives and works in the communities we serve. We're collaborative, innovative, and committed to making a real difference for our customers.

Summary
The Supply Chain Manager oversees all inventory, equipment, and logistics and warehouse operations for Skywire's broadband network. This role ensures that materials and equipment needed to support installations, maintenance, and network expansion are received, stored, and distributed efficiently to meet organizational and customer needs. The Warehouse Manager leads warehouse staff, maintains accurate inventory records, and collaborates with Engineering, Field and Network Operations, and Procurement to optimize material flow and accuracy.

Key Responsibilities

• Manage daily warehouse activities including receiving, shipping, storage, picking, packing, distribution, and inventory management of telecom materials, network hardware, and installation equipment.
• Maintain accurate and real-time inventory records using Skywire's systems (e.g., InFlow, Netbox, RevIO, Excel).
• Conduct regular cycle counts and reconciliations to ensure inventory accuracy.
• Ensure timely fulfillment of orders for Field Technicians, Service Delivery, and Engineering projects.
• Manage supplier and shipping relationships to ensure timely deliveries and cost-effective, reliable service.
• Obtain supplier quotes and initiate purchase orders through JIRA.
• Coordinate inbound and outbound shipments and interlocation transfers.
• Supervise warehouse staff and enforce safety and operational standards.
• Maintain awareness of shipping limitations, freight carrier options, and return processes to prevent delays.
• Develop and maintain standard operating procedures for receiving, labeling, and storing materials.
• Identify, evaluate, and implement process improvements for efficiency and cost control (e.g. warehouse workflows, storage layout, and inventory systems)
• Prepare and present weekly KPIs (lead times, supplier performance, inventory accuracy, fulfillment rates, turnaround times) to Operations leadership.
• Handle both serialized and non-serialized inventory to ensure accurate tracking and accountability.
• Collaborate with Engineering and Field Ops teams to forecast material demand for upcoming builds and maintenance and replenishment strategies
• Support capital project tracking and reconcile usage for accounting and cost allocations.
• Manage supplier deliveries, returns, and defective material handling.
• Ensure compliance with OSHA and Skywire safety guidelines.
• Train warehouse staff in safe handling of telecom and electrical components.
• Maintain a safe, organized, and compliant work environment at all times.

Qualifications

• 5+ years of experience in warehouse or inventory management (telecommunications preferred).
• Proficient in Microsoft Outlook, Word, Excel, JIRA, and Salesforce.
• Strong understanding of inventory control systems, and logistics operations.
• Excellent organizational, analytical, and communication skills.
• Strong leadership and team management abilities.
• Strength to lift 50-pound objects, without assistance, and items weighing up to 150 pounds with assistance.
• Valid driver's license required.

Preferred Qualifications

• Experience with telecom, ISPs or construction materials inventory.
• Familiarity with ERP or project tracking systems.
• Understanding of materials used in fiber and wireless installations.

Benefits

• Medical, Dental, Vision, and Prescription Plans
• Flexible Spending Accounts
• Short- and Long-Term Disability
• Supplemental Life and AD&D
• 401(k) Retirement Savings Plan
• Employee Assistance Program
• Paid Time Off and Holidays