Current jobs related to IT Support Specialist - Austin, Texas - CiviTronix

  • Rules Support Specialist

    11 hours ago

    Austin, Texas, United States TX-HHSC-DSHS-DFPS Full time $5,099 - $5,833

    Join the Texas Health and Human Services Commission (HHSC) and be part of a team committed to creating a positive impact in the lives of fellow Texans. At HHSC, your contributions matter, and we support you at each stage of your life and work journey. Our comprehensive benefits package includes 100% paid employee health insurance for full-time eligible...

  • IT Support Specialist I

    2 weeks ago

    Austin, Texas, United States Salient Systems Full time

    :Company DescriptionAbout SalientThe company manufactures and markets video surveillance and video management systems. Salient is an innovative entrepreneurial enterprise, having experienced its initial growth in the 2010s during the analog to IP transition of cameras. Salient offers multiple versions of its systems, including a classic on-premise version, a...

  • Support Specialist

    10 hours ago

    Austin, Texas, United States TRICENTIS Full time

    Who we are:Tricentis is a global leader in continuous testing and quality engineering. The Tricentis AI-based, continuous testing portfolio of products provides a new and fundamentally unique way to perform software testing. An approach that is automated, codeless, and intelligently driven by AI. It addresses both agile development and complex enterprise...

  • Technical Support Specialist

    2 weeks ago

    Austin, Texas, United States Cherry Coatings Full time

    Established in 1968, Cherry Coatings is one of the largest commercial paint contractors in the country. We are a family-owned business that provides architectural, industrial, and maintenance coating services for some of the most recognizable facilities in Texas, Arizona, Tennessee, and beyond. Our strong emphasis on high-quality service and client...

  • IT Technical Support Specialist

    2 weeks ago

    Austin, Texas, United States Thomas J. Henry Law Full time

    Top Texas Law Firm is currently seeking an IT Technical Support Specialist to join the team in our Austin locationThe ideal candidate will be a team player and will carry a professional and positive demeanor.Benefits IncludeMedical – 80% employer contributionDental, Vision, Life & other supplemental insurance401K with Employer Matching (up to 4%)Employee...

  • Customer Support Specialist

    1 week ago

    Austin, Texas, United States Alphabe Insight Inc Full time $50,000 - $55,000

    Company Description SkillBridge Academy is a dynamic professional-development organization committed to elevating individuals through high-quality training, innovative learning programs, and strategic career guidance. Our mission is to empower professionals with the tools, knowledge, and confidence needed to excel in competitive industries.We are expanding...

  • Industrial IT Support Specialist

    2 weeks ago

    Austin, Texas, United States Base Power Company Full time

    About BaseBase is America's next-generation power company. We're rebuilding the foundation of modern civilization–electricity–by deploying a vast network of distributed batteries that is transforming today's fragile, centralized grid into a resilient and abundant system. We are engineers, operators, and creatives solving some of the most complex,...

  • HQ Security Support Specialist

    2 weeks ago

    Austin, Texas, United States Integral Federal, Inc. Full time

    Integral Federal is seeking an experiencedHQ Security Support Specialistto support Army Futures Command (AFC) Headquarters by providing specialized security services across multiple security disciplines. As the appointedSpecial Security Representative (SSR), the specialist will handle Sensitive Compartmented Information (SCI) processes under the supervision...

  • Peer Support Specialist

    2 weeks ago

    Austin, Texas, United States Integral Care Full time

    Job Number: Job Summary:The primary responsibility of the Peer Specialist (PS) is to assist clients affected by mental and physical health and/or substance use concerns achieve their desired life outcomes. The PS provides all services in a person-centered, trauma-informed care, and culturally and linguistically appropriate manner. The PS acts as a model of...

  • Part-Time Marketing Support Specialist

    1 week ago

    Austin, Texas, United States Mindful Admins Full time $25 - $26

    Join Our Team and Make an ImpactAre you passionate about social media, content creation, and helping businesses grow? Mindful Admins is seeking a creative and motivated Part-Time Marketing Support Specialist to join our team in a fully remote, part-time role. This is an exciting opportunity for early-career professionals to build their marketing skills while...

IT Support Specialist

18 hours ago

Austin, Texas, United States CiviTronix Full time


Note: Strictly for candidates within the United States.

We are seeking a dedicated and technically skilled IT Support Specialist to join our growing team. As an IT Support Specialist at CiviTronix, you will be responsible for providing technical support and maintaining the IT infrastructure that powers our firms operations. This position requires hands-on troubleshooting, a deep understanding of hardware and software systems, and the ability to communicate effectively with both technical and non-technical personnel.

The IT Support Specialist will play a crucial role in ensuring that all internal systems, applications, and hardware run smoothly, which is critical to the success of our engineering projects and client engagements. The ideal candidate will have a proactive mindset, excellent problem-solving skills, and a passion for technology and innovation.

Key Responsibilities
  1. Technical Support & Troubleshooting:
    • Provide timely and efficient technical support to staff across multiple departments, addressing hardware, software, networking, and other IT-related issues.
    • Troubleshoot and resolve technical problems related to desktops, laptops, mobile devices, printers, and other office equipment.
    • Support cloud-based systems, project management software, and engineering applications specific to the civil engineering field.
  2. System Administration & Maintenance:
    • Maintain and manage hardware, software, and network systems to ensure optimal performance and uptime.
    • Assist with the deployment, configuration, and maintenance of company devices and software, including Windows and Mac OS, office software suites, and engineering-specific tools (e.g., AutoCAD, GIS software).
    • Monitor the IT infrastructure, including servers, backups, and network systems, to ensure that all systems are functioning securely and efficiently.
  3. Network and Security Support:
    • Assist in managing and monitoring the firms network infrastructure, ensuring secure and stable connectivity for all employees and departments.
    • Support IT security initiatives, including monitoring for potential threats, managing firewalls, and implementing security patches and updates.
    • Ensure data privacy and regulatory compliance by assisting with data backup and disaster recovery procedures.
  4. Software and Application Support:
    • Provide software troubleshooting and assistance for engineering-specific programs (AutoCAD, Revit, ArcGIS, etc.), office productivity tools, and communication platforms.
    • Collaborate with engineering teams to install and update software and hardware relevant to project needs.
    • Coordinate software and system updates and upgrades, ensuring minimal downtime and disruption.
  5. User Support and Training:
    • Serve as the first point of contact for internal users who encounter technical issues or require assistance.
    • Develop and deliver training materials to help employees use technology effectively, including hardware, software, and internal systems.
    • Provide ongoing support for new employee onboarding and training related to IT systems.
  6. Collaboration and Project Support:
    • Collaborate with various departments, including engineering, operations, and project management teams, to understand and address their unique IT needs.
    • Support the IT department in the implementation of new technologies and tools that will enhance the firms efficiency and ability to deliver exceptional services to clients.
    • Assist with research and recommendation of technology solutions to improve the firms operations.
  7. Documentation and Reporting:
    • Maintain detailed documentation of IT systems, support tickets, hardware configurations, and troubleshooting procedures.
    • Report on the status of IT systems, issues resolved, and ongoing improvements to the IT Manager/Director.
    • Assist in the preparation of reports related to IT performance, including incident tracking, system uptime, and software usage.
Qualifications
  • Education: Bachelors degree in Computer Science, Information Technology, or a related field (or equivalent professional experience).
  • Experience:
    • Minimum of 2-3 years of experience in IT support or systems administration, preferably in a corporate or engineering firm environment.
    • Strong understanding of IT systems, hardware, and software, including but not limited to desktop support, network infrastructure, and cloud-based applications.
    • Experience with engineering software tools such as AutoCAD, Revit, GIS, or other similar programs is a plus.
  • Skills:
    • Proficiency in troubleshooting and resolving hardware, software, and networking issues.
    • Strong knowledge of Windows and Mac OS environments and office productivity suites.
    • Familiarity with networking protocols, firewalls, and security practices.
    • Excellent communication skills and the ability to explain technical concepts to non-technical staff.
    • Strong attention to detail and organizational skills.
  • Certifications (Preferred but not required):
    • CompTIA A+, Network+, or other relevant certifications.
    • Microsoft Certified Solutions Associate (MCSA) or similar certifications.
    • ITIL Foundation Certification (or similar IT service management frameworks).
Personal Attributes
  • Problem-Solver: Ability to identify problems quickly and come up with effective solutions.
  • Customer-Focused: Excellent interpersonal skills and a strong desire to help and support colleagues.
  • Proactive: Demonstrates initiative and anticipates issues before they arise.
  • Team-Oriented: Willing to collaborate and work within a multidisciplinary team environment, sharing knowledge and expertise.
  • Adaptable: Comfortable working in a fast-paced environment where technology needs can change rapidly.

Pay rate: $ $72.00 / hour

Location: Remote (United States Only)

Benefits

  • 401(k)
  • 401(k) matching
  • Health insurance
  • Dental insurance
  • Life insurance
  • Paid time off

Schedule:

  • 8 hour shift
  • Monday to Friday


Package Details

Benefits

  • 401(k)
  • 401(k) matching
  • Health insurance
  • Dental insurance
  • Life insurance
  • Paid time off