Executive Housekeeper

2 days ago

Sioux Falls, South Dakota, United States Fairfield Inn - Sioux Falls Airport Full time

As Executive Housekeeper, you will be responsible for managing the overall day-to-day and long-term operations of the housekeeping department including personnel, the upkeep of all the guest rooms, public space, outdoor surroundings, guest laundry, back of the house and on-site laundry facility. You will also ensure that the housekeeping department is working within allotted MPR standard while maintaining brand/company required cleanliness standards. If you have a great attention to detail, take pride in your work, and can lead by example, we invite you to apply

RESPONSIBILITIES

  • Manage the daily operations of the housekeeping department and onsite laundry facility including scheduling.
  • Educate and train all employees in compliance with hotel standards. Ensure staff is properly trained and has the tools and equipment to carry out job duties.
  • Provide mentoring, coaching and regular feedback to help manage conflict and improve employee performance.
  • Issue daily assignments to all housekeepers and laundry attendants.
  • Supervise and inspect daily cleaning of the guest rooms, guest corridors, elevator foyer area, vending area, service areas including linen closets, staff restrooms and storage area.
  • Implement and maintain ongoing general cleaning programs.
  • Manage and track inventory (guestroom amenities, linen, terry, laundry facilities, and cleaning supplies) and order needed supplies and amenities on monthly/quarterly basis.
  • Conduct monthly department meetings with housekeeping staff.
  • Request and follow-up on maintenance issues/problems with engineering department to protect hotel assets and ensure a safe, accident free environment for guests and employees.
  • Assist in resolving guest complaints regarding service and/or room cleanliness.
  • Stay mindful of monthly budget, keeping in communication with the Executive Housekeeper for potential budget discrepancies and any additional staffing requests, if needed.

QUALIFICATIONS

  • Previous hotel housekeeping experience preferred; previous supervisory experience also preferred.
  • Knowledge of housekeeping and laundry operations and procedures.
  • Knowledge of proper use and storage of cleaning chemicals.
  • Knowledge of equipment such as vacuums, commercial washers and dryers.
  • Proficiently speak, read, write, and comprehend the English language. Ability to speak other languages in a multicultural work environment can be extremely helpful in facilitating good communication among all hotel team members.
  • Able to use tact and understanding when dealing with a variety of employee relations and customer service problems, including stressful and highly emotional situations.
  • Able to prioritize and organize work assignments and delegate responsibilities.
  • Demonstrate genuine care for customers and team members.
  • Able to work in a fast paced environment.
  • Able to access and input information into computer.

BENEFITS

  • PTO with immediate accrual
  • Access 50% of your wages prior to payday
  • Discount program for car rentals, travel, entertainment, etc.
  • Hotel Discounts Worldwide
  • Health Insurance
  • Dental Insurance
  • Vision Insurance
  • Basic Life/AD&D and Supplemental Life Insurance
  • Voluntary Options – Critical Illness/Accident/Hospital Indemnity/Short Term Disability/Legal
  • Employer Sponsored Long-Term Disability Coverage
  • 401(k) with immediate match
  • Double Time for Holidays Worked
  • Health Savings Account
  • Employee Assistance Program (EAP)
  • Dependent Care FSA

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