Store Manager

4 hours ago

Greensboro, North Carolina, United States Cricket Wireless Full time

Job Title: Bilingual Store Manager (English/Spanish) - Cricket Wireless Authorized Retailer Location: Greensboro, NC

Job Description:Are you a motivated and customer-focused individual with a passion for sales and leadership? Join our team as a Bilingual Store Manager (English/Spanish) at our Cricket Wireless Authorized Retailer location in Greensboro, NC, and take charge of driving sales, service excellence, and customer satisfaction.

Responsibilities:

Sales and Customer Experience:

  • Take full accountability for the execution of sales, service, and customer experience initiatives in the store.
  • Coach and counsel store personnel on sales and reputation metrics, recognizing positive performance and addressing poor performance.
  • Resolve or escalate billing and service issues to ensure customer satisfaction.
  • Develop and execute individual development plans for store personnel.
  • Ensure all employees fully understand and maximize the compensation plan.

Store Operations:

  • Act as the Floor General, overseeing all store activities at all times.
  • Collaborate with the Area Retail Sales Manager to review headcount forecasts and staffing needs.
  • Maintain adherence to Cricket Wireless' CPOG and merchandising standards.
  • Ensure timely completion of required training for personnel.
  • Implement, execute, and inspect existing and new retail programs, tools, and training.
  • Report any fraudulent activity promptly.
  • Be available for store emergencies on call.

Leadership and Integrity:

  • Display high integrity in all interactions.
  • Inspire and lead the team to high performance through collaboration and teamwork.
  • Utilize your professional expertise to solve problems and analyze issues effectively.

Qualifications:

  • Previous experience in retail management, preferably in the wireless industry.
  • Strong leadership and coaching skills.
  • Excellent communication and customer service skills.
  • Bilingual proficiency in English and Spanish is required.
  • Ability to manage and prioritize multiple tasks effectively.
  • Knowledge of Cricket Wireless products and services is a plus.
  • Flexibility to work evenings and weekends as needed.

Benefits:

  • Competitive salary and bonus opportunities.
  • Health, dental, and vision insurance.
  • Employee discounts on Cricket Wireless products and services.
  • Career development and growth opportunities.

If you're a bilingual leader ready to drive success in a fast-paced retail environment, we encourage you to apply for the Bilingual Store Manager (English/Spanish) position at our Cricket Wireless Authorized Retailer in Greensboro, NC. Join us in delivering outstanding customer experiences and achieving sales goals.

Job Type: Full-time

Pay: $31, $50,789.00 per year

Benefits:

  • 401(k)
  • 401(k) matching
  • Dental insurance
  • Employee discount
  • Flexible schedule
  • Health insurance
  • Paid time off
  • Retirement plan

Experience:

  • Retail management: 1 year (Preferred)

Language:

  • Spanish (Preferred)

License/Certification:

  • Driver's License (Preferred)

Work Location: In person

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