S8 - Program Specialist

The duties of the position include a wide range of activities related to

determining and documenting participant eligibility, income, rent and

Completing Other Required Transactions In Support Of The Administration
of Metro Housing\'s Leased Housing programs. Specialists may perform

admissions, recertifications, interim adjustments, rent increases,

continued occupancy transactions, rent determinations, owner

certifications and terminations, as well as deal with applicant,

participant and landlord issues. Specialists may perform transactions

related to MTW, Non-MTW, Special and State Programs. Most work is

performed according to existing procedures or written guidelines, such

as Metro Housing policies and procedures, DHCD\'s MTW Agreement and

Plan, HUD regulations, handbooks, desk references, or existing records.

Specialists will be required to use independent judgment in making

recommendations and decisions. REPORTS TO: Program Manager

RESPONSIBILITIES MAY INCLUDE: The statements below are intended to

describe the general nature and scope of work being performed by this

position. This is not a complete listing of all responsibilities, duties

and/or skills required. Other duties may be assigned. Facilitate all

aspects of the reexamination process for a caseload: determine program

eligibility, meet with each participant to verify family composition and

income, calculate rent shares and process leasing agreements and housing

contracts including entering data to ensure proper participant and

applicant tracking and timely subsidy payment; Interpret and apply

State/HUD/DHCD/ Metro Housing Boston regulations, policies and

procedures. Educate program participants, appropriate agencies, and the

general public concerning these regulations, policies and procedures;

Initiate and process termination of program participation for families

that have violated program requirements; Learn and apply federal

regulations, state policies, and agency procedures. Educate program

Participants, Appropriate Agencies, And Others About These Regulations,
policies and procedures; Maintain basic knowledge of housing inspection

requirements and procedures; Monitor leasing agreements and housing

contracts. Resolve problems and minor disputes concerning program

regulations, rent shares, owner obligations and family responsibilities;

Gather and provide information on a timely basis for required HUD/DHCD/

Metro Housing Boston reports; Collaborate with team members and other

agency staff in order to provide clients with a coordinated and

responsive level of service from the team as well as appropriate

external resources; Facilitate, participate, and contribute to monthly

team meetings; Attend community meetings, trainings, and participate in

tenant and property owner workshops; Provide coverage for co-workers and

vacant caseloads when necessary; Assist with Special Team and Department

projects as needed; and Other duties as assigned. QUALIFICATIONS: Strong

customer service skills for both clients as well as internal team

members (both over the phone and in person); Capability to handle

high-volume of administrative work and manage a very busy work

environment; Excellent organizational skills with the ability to manage

on-going projects concurrently; Experience in administration of rental

subsidy programs and knowledge of social service providers; Sensitivity

to the needs of a diverse, low income population. Demonstrated ability

to handle emotionally stressful situations and manage conflict.

Empathetic to those needing reasonable accommodations as well as

language assistance; Strong Time Management skills with the ability to

handle large case loads; Ability to manage several tasks at once,

anticipate and identify problems putting forward solutions that are

creative, innovative, and flexible; Bilingual - Spanish Strong

interpersonal, verbal, written, and negotiation skills. Proficient with

Windows,