Provider and Partnership Specialist

2 days ago

White Plains, New York, United States Cala Sourcing Solutions LLC Full time
**Provider & Partnership Specialist (Clinical Liaison)

Location: White Plains, NY**

Overview:

The Provider & Partnership Specialist strengthens relationships with local healthcare providers to expand access to innovative, evidence-based treatment options for patients with Treatment-Resistant Depression (TRD). This role is education-focused, not sales-driven, and plays a critical part in improving patient outcomes through collaboration, clinical education, and coordinated care.

Key Responsibilities

Clinical Education & Outreach

  • Conduct regular outreach through in-person visits, calls, emails, and virtual meetings.
  • Deliver educational presentations and "lunch & learns" focused on TRD, treatment pathways, REMS, and collaborative care.
  • Engage psychiatrists, therapists, hospital teams, and primary care providers using a professional, education-first approach.

Territory Strategy

  • Identify and segment referral sources such as hospitals, psychiatric practices, IOPs, and therapists.
  • Build and manage a territory plan using CRM tools.
  • Review outreach performance and adjust strategy as needed.

Relationship Building & Care Coordination

  • Serve as the main point of contact for partner providers.
  • Ensure a seamless, high-touch onboarding process for new referral partners.
  • Maintain clear communication between external clinicians and internal care teams.
  • Support issues related to intake, documentation, and prior authorization.

Compliance & Administration

  • Document all activities in the CRM accurately.
  • Follow all regulatory and compliance standards (HIPAA, AKS, Stark Law).
  • Manage administrative tasks such as expenses and field budgets.
Requirements
  • Strong clinical understanding or ability to learn TRD/MDD concepts quickly.
  • Ability to explain REMS requirements and treatment processes clearly.
  • Familiarity with insurance, including Medicare/Medicaid, commercial plans, and prior authorizations.
  • Strict commitment to healthcare compliance and ethical standards.
  • Excellent communication and relationship-building skills.
  • Minimum 2+ years in B2B relationships, partnerships, or sales within a regulated industry (healthcare, pharma, finance, etc.).
  • Comfortable being in the field 60%+ of the time; must have a reliable vehicle and clean driving record.
Preferred Qualifications
  • 2–5+ years as a provider liaison, clinical liaison, MSL, or specialty pharmaceutical representative (psychiatry/CNS a plus).
  • Existing relationships in Westchester or Rockland Counties.
  • CRM proficiency and strong organizational skills.
  • Strategic thinker with the ability to independently execute and refine territory plans.
Compensation Structure

Introductory 90-Day Period

  • Guaranteed stipend equivalent to $60,000 annualized.
  • Bonuses for completed education sessions, new certified referral partners, and hospital partnerships.
  • Target conversion metrics: 100+ weekly outreach activities, 8+ educational sessions, 3+ new certified partners.

Full-Time Compensation After 90 Days

  • Base Salary: $80,000–$95,000
  • Annual Bonus Potential: $20,000–$35,000 (quarterly payouts)
  • Compliance-based KPI bonus model.
  • Mileage reimbursed at IRS standard rate.
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