Director of Health Center Operations

Join the Erie team Motivated by the belief that healthcare is a human right, we provide high quality affordable care to support healthier people, families, and communities. Erie delivers holistic care to help every member of the family stay healthy and active from infancy through adulthood. Since 1957, we have provided high-quality care to diverse patients most in need, regardless of their insurance status, immigration status, or ability to pay.

Erie Family Health Centers, a nationally recognized top workplace with 13 sites in Chicago and suburbs, is looking for a valuable addition to our Leadership Team The Director of Health Center Operations plans, directs, organizes, controls, and evaluates the operations of one or more clinical practices sites. They are accountable for budget development, financial performance, labor productivity, people management practices, quality improvement, regulatory compliance and achievement of the goals and objectives of the health centers.

At Erie, we are proud to provide competitive salaries, high-quality health care plans, generous time off benefits, retirement benefits, and more Erie employees are eligible for Erie's Full Benefits Package that includes Medical, Dental, Vision, Life and Disability Insurance and Flexible Spending (FSA) for Health Care or Childcare. Retirement Programs: 401(k) program with Erie matching $0.50 for every $1.00 up to the first 5% of the employee's biweekly salary. Annual Paid Time Off: starting at 20 days of PTO, and 8 paid holidays. Competitive salary, annual merit increases, plus room for growth and career advancement.

• Compensation is based on each candidate's experience, skills and education within the range identified for the role. Candidates who meet the minimum requirements of the role will start at entry in the range. Any additional skills, experience and education will be reflected in the compensation offered.

Main Duties & Responsibilities

Operations Management: Direct the daily operations of one or more clinical practice sites, including managing and supervising specific functions and professional and/or support staff.

• Manages personnel assigned to the clinical sites(s)
• Oversees patient care support functions.
• Coordinates space utilization with Site Medical Director.
• Monitors and adjusts patient flow patterns in consultation with clinical providers.

Financial Management: Responding for the financial performance of the clinical sites(s):

• In consultation with the Site Medical Director and the Senior Director of Operations, collaborates and monitors the annual personnel, general expense, capital, and grants budgets.
• Ensures the establishment and implementation of registration, charge captures, collection, reconciliations, and audit process consistent with established business practices.
• Prepares and submits standardized financial performance reports and other ad hoc reporting necessary to measure and benchmark financial performance status.

Program Development:

• Works with local government and community agency liaisons to develop and provide community-based programs, initiatives, and special events that promote accessible health care and prevention services.
• Identifies operations for linkage and other community-based entities and alternative funding sources that promote affordable, accessible, and complementary health care services.
• In consultations with the Senior Director of Operations and other Leadership Team members, participate in strategic planning efforts.

Education

Required:

• High school diploma or equivalent, with 6 years of progressively responsible leadership experience; OR
• Associate degree or two years of college, with 4 years of progressively responsible leadership experience; OR
• Bachelor's degree from a 4-year accredited college or university with 2 years of progressive leadership experience.

Preferred:

• Master's Degree a plus.

Experience:

Required:

• 3 years experience in operations, consulting, or finance (preferably in healthcare).
• Experience in managing a diversity of assignments simultaneously across multiple senior managers.

Preferred:

• Experience with front end revenue cycle activities preferred
• Healthcare experience preferred

Skills and Knowledge

Required:

• Strong analytical reasoning to understand needs and transform them into operational application.
• Ability to establish and maintain productive working relationships with all members of the Health Center Operations Staff Leadership Team.
• Knowledge of healthcare systems to drive efficient and effective changes for better performance.
• Strong project management, analytical, financial, and organizational skills.

Preferred:

• Innovative and strategic thinking to effectively address issues and opportunities.
• Understanding business process management.

The Erie Advantage Pledge

WORKING TOGETHER FOR WHAT MATTERS MOST

Erie makes a pledge that all current and future employees can feel confident that:

• • Our mission, vision, and values unite us.
• Our voices matter.
• We do things well.
• Our inclusive culture promotes balance and belonging.
• • We find our career sweet spot at Erie.