IT Project Manager II

Trinity Health Michigan Medical Groups is seeking an experienced IT Project Manager to join our dynamic technology team. In this role, you'll lead automation and business intelligence projects that transform healthcare operations that support improved patient outcomes. You'll interface with medical group leadership and collaborate with cross-functional teams to deliver innovative solutions from conception to completion, ensuring technology drives measurable impact across our organization. If you're passionate about results and thrive in a fast-paced environment, we'd love to hear from you.

POSITION DESCRIPTION:

The IT Project Manager II coordinates people and processes to ensure that technology projects are delivered on time and produce the desired results. The IT Project Manager II is an integral part of the IT team, helping the team to plan and manage concurrent projects requested across the organization. This role assists the cross-functional team with workflow refinement and overall resource management. The person in this position works closely with Information Systems leadership to assign resources, manage competing priorities and establish action plans and timelines for multiple projects.

ESSENTIAL JOB FUNCTIONS:

• Provides project management for medium to large technology projects by developing clear project plans, coordinating meetings, tracking progress, communicating status, and ensuring milestones are met to support organizational priorities. Projects include IT initiatives such as system implementations, data integration, cybersecurity, infrastructure replacement, and user experience improvements to support medical group operations.

• Helps to optimize the allocation and utilization of staff resources, ensuring that projects are adequately staffed, and all available resources are utilized efficiently to achieve business objectives.

• Manages relationship with project stakeholders, including internal and external clients, keeping stakeholders informed of progress, risks and issues in order to manage expectations on all project requirements and deliverables.

• Helps support an environment where continuous deployment and improvement of application development, business intelligence dashboards and reports, and system upgrade processes are the focus, and everyone's common goal is to deliver outstanding impact and value to our customers.

• Evaluates project requirements and determines the appropriate project management methodology, such as Agile, Waterfall, or a hybrid approach, to ensure efficient execution and successful outcomes.

• Leads the planning and execution of new projects, ensuring alignment on objectives, scope, stakeholders, deliverables, milestones, workplans, team assignments, and budgets.

• Identifies and requests allocation of resources needed to achieve desired outcomes.

• Controls scope by developing clear project deliverables and managing expectations.

• Provides change management, issue resolution, risk management and status reporting.

• Prepares and presents graphical representations relating to project statuses.

• Plans, conducts and manages multiple medium to large scale projects and assignments, as necessary.

• Reviews business processes as appropriate to guide project management and development.

• Develops implementation strategies, training and communication plans for assigned projects.

• Develops and implements release plans for detailed management and coordination of software upgrades, implementations and data migrations, among other technology specific changes.

• Confirms work in progress and final product through informal and formal reviews and approvals.

• Reinforces the enterprise knowledge management through the collection and communication of lessons learned.

• Proactively identifies and raises issues with project teams; assists with making recommendations, and managing changes.

• All other duties as assigned.

ORGANIZATIONAL EXPECTATIONS:

• Creates a positive, professional, service-oriented work environment for staff, patients and family members by supporting the mission and values of Trinity Health Medical Group.

• Must be able to work effectively as a member of the IT team.

• Assumes responsibility for performance of job duties in the safest possible manner, to assure personal safety and that of coworkers, and to report all preventable hazards and unsafe practices immediately to management.

• Successfully completes all relevant organizational training and adheres to Trinity Health Medical Group standard of care as outlined in the Trinity Health Code of Conduct.

• Maintains knowledge of and complies with Trinity Health Medical Group standards, policies and procedures.

• Maintains general knowledge of Trinity Health Medical Group office services and in the use of all relevant office equipment, computer and manual systems.

• Maintains strict confidentiality in compliance with Trinity Health Medical Group and HIPAA guidelines.

• Serves as a role model by demonstrating exceptional ability and willingness to take on new and additional responsibilities. Embraces new ideas and respects cultural differences.

• Uses resources efficiently.

• If applicable, responsible for ongoing professional development – maintains appropriate licensure/certification and continuing education credentials, participates in available learning opportunities.

MEASURED BY:

Performance that meets or exceeds IHA CARES Values expectation as outlined in IHA Performance Review document, relative to position.

ESSENTIAL QUALIFICATIONS:

EDUCATION: Bachelor's Degree in Healthcare Administration, Information Technology or related field or equivalent combination of education and job experience.

CREDENTIALS/LICENSURE: PMP certification is preferred. Certified Change Management Professional (CCMP) is also valued.

MINIMUM EXPERIENCE: Minimum of 2 years' previous experience managing projects, preferably in information technology and/or a healthcare environment. Previous background working in a matrix-managed organization is helpful.

POSITION REQUIREMENTS (ABILITIES & SKILLS):

• Knowledge of industry-standard project management terms.

• High-level of proficiency in operating a standard desktop and Windows-based computer system, including but not limited to, Project Management applications, electronic medical records/templates, NextGen, Epic, Microsoft Office (Excel, Access, Outlook, Word, PowerPoint), email, e-learning, intranet and computer navigation.

• General understanding of healthcare and medical group business processes, EHR and ERP systems.

• Knowledge of common healthcare terminology.

• Proficient in Project Management applications and tools.

• Knowledge of Agile and Scrum Practices.

• Excellent communication skills in both written and verbal forms. Ability to present complex and/or technical concepts to different types of audiences.

• Ability to write clear, unambiguous project charters with clearly defined deliverables and success criteria.

• Exhibits resourcefulness, is self-motivated, highly organized and possesses excellent interpersonal communication skills.

• Ability to facilitate a group discussion, either in-person or virtually, and effectively manage meetings.

• Comfortable in a fast-paced environment with multiple tracks of work.

• Experience managing IT projects with general direction and a moderate degree of ambiguity.

• Ability to identify key contacts for project success.

• Aptitude to extract, combine and analyze data from project management tools into meaningful stakeholder reports and presentations.

• Good organizational and time management skills to effectively juggle multiple priorities, time constraints.

• Demonstrated ability to exercise sound judgement, troubleshooting and problem-solving skills, i.e., identifying problems, reviewing options and making appropriate recommendations.

• Ability to reconcile differing points of view and influence others to reach consensus on project issues.

• Ability to work independently and collaboratively in a team-oriented environment as a member of the Information Systems team. Possesses courteous and friendly demeanor.

• Ability to work effectively with various levels of organizational members and diverse populations including IHA staff, providers and leadership.

• Willing to gain an overall understanding of IHA structure and work flow processes throughout the organization.

• Ability to handle patient and organizational information in a confidential manner.

• Ability to travel to other office/practice sites and meeting and training locations.

• Successful completion of IHA competency-based program within introductory and training period.

MINIMUM PHYSICAL EXPECTATIONS:

• Physical activity that may require keyboarding and phone work.

• Physical activity that often requires time working on a computer.

• Physical activity that may require lifting up to 20 lbs.

• Physical activity that occasionally requires walking.

• Specific vision abilities required include close vision, depth perception, color vision, peripheral vision and the ability to adjust and focus.

• Manual dexterity sufficient to operate a laptop keyboard, photocopier, telephone, calculator and other office equipment.

• Must hear and speak well enough to conduct business over the telephone, video conferencing technology, and face to face for long periods of time in English.

MINIMUM ENVIRONMENTAL EXPECTATIONS:

This job operates in a typical office environment which involves frequent interruptions and significant interaction with people which can be stressful at times.

Location: Central · Information Systems

Schedule: Full Time, 8am - 5pm