Customer Care Specialist

2 weeks ago

North Andover, Massachusetts, United States BBA Corp Full time
Customer Care Specialist - Campus Bookstore & Apparel Shop

Hourly Rate: $19-22/hour (based on experience)

Location: Merrimack College Bookstore

Are you passionate about providing top-notch customer service in a dynamic campus environment? Do you enjoy working in retail while helping students, faculty, and staff have an exceptional shopping experience? Join our team as a Customer Care Specialist at the campus bookstore and apparel shop

As a Customer Care Specialist, you will play a vital role in ensuring seamless store operations, maintaining inventory accuracy, and supporting merchandising efforts to drive sales. If you're a proactive problem solver with strong communication skills, we want to hear from you

Key Responsibilities:

Store Operations:

  • Oversee daily opening and closing procedures, ensuring adherence to security protocols and company policies.
  • Maintain a clean, organized, and visually appealing store environment.

Customer Service:

  • Provide a welcoming, professional experience to all customers, assisting with product inquiries, in-store and online order placements, and purchases.
  • Promptly address customer concerns, escalating complex issues to store management as needed.
  • Stay informed on promotions, store policies, and product offerings to ensure accurate customer assistance.

Inventory Management:

  • Receive and process new inventory shipments, ensuring stock accuracy and proper organization.
  • Monitor inventory levels regularly and notify management of potential stock shortages.
  • Participate in inventory audits and comply with company standards for stock handling.

Merchandising & Sales:

  • Collaborate with store management on merchandising strategies to enhance product displays.
  • Implement visual merchandising guidelines, refreshing displays to align with seasonal trends and promotions.
  • Identify opportunities for promotional items and clearance sales to maximize revenue.

Team Collaboration & Leadership:

  • Support and guide team members to ensure smooth operations and high levels of customer service.
  • Foster a positive, team-oriented work environment that encourages initiative and continuous improvement.

Qualifications:

  • Previous retail or customer service experience (campus store experience preferred).
  • Strong communication and interpersonal skills focused on customer satisfaction.
  • Attention to detail in inventory management and visual merchandising.
  • Ability to work in a fast-paced environment and manage multiple tasks simultaneously.
  • Flexibility to work varied shifts, including weekends and evenings.

Physical Requirements:

  • Ability to stand/walk for extended periods (up to 8 hours).
  • Frequently lift and carry items weighing up to 25 lbs., with occasional lifting of up to 50 lbs.
  • Ability to bend, squat, reach, and climb ladders as needed.
  • Manual dexterity for handling inventory and using POS systems.
  • Ability to perform repetitive tasks like typing or scanning items.

Why Join Us?

  • Competitive hourly wage: $21.64/hour
  • Opportunities for growth and career development in a vibrant campus environment
  • Be part of a collaborative and energetic team
  • Enjoy working in a space that values excellent customer service and teamwork

Ready to join the team? Apply now to become a Customer Care Specialist and make an impact at the Merrimack College Bookstore

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