Marvin Specialist

REPORTS TO: Regional General Manager

SUPERVISES: N/A

CLASSIFICATION: Exempt

POSITION SUMMARY:

This role involves working with both walk-in and existing Hancock Lumber customers, providing expert guidance on Marvin showroom products, and supporting sales efforts.

ESSENTIAL FUNCTIONS AND RESPONSIBILITIES:

• Engage with walk-in and scheduled customers to understand project needs and recommend appropriate window solutions.
• Attain and maintain expert-level product knowledge of all showroom offerings.
• Generate sales through in-showroom consultations and off-site customer engagement.
• Follow up on leads and inquiries in a timely and professional manner.
• Present services and products to contractors and general contractors both on and off site.
• Take accurate field measurements and ensure precision in all orders.
• Prepare Sales Agreements, Purchase Orders, Change Orders, and Project Specifications in accordance with company guidelines.
• Maintain ongoing communication with contractors and clients throughout the project lifecycle.
• Inspect completed projects to ensure customer satisfaction.
• Build and maintain strong relationships with contractors and industry professionals.
• Collaborate with team members to support group sales efforts.
• Handle customer complaints and field service issues professionally.
• Participate in ongoing self-improvement through trade journals, training, and industry events.
• Work and collaborate with the Window Services team, as needed.
• Perform other duties as assigned to support team and company goals.

KNOWLEDGE, SKILLS, AND ABILITIES:

• Basic understanding of design principles and customer service excellence.
• Ability to sell independently and as part of a team.
• Proficient in site measurement and layout design.
• Knowledge of window installation basics and millwork terminology.
• Strong verbal and written communication skills.
• Ability to build and maintain professional relationships.
• Comfortable handling large sales transactions.
• Strong computer skills for order entry, inventory management, and communication.

DESIRED EDUCATION/EXPERIENCE:

• High School diploma or GED / Construction/Technical trade skills
• Experience with building materials, especially windows and millwork.
• Familiarity with construction estimating and blueprint reading is a plus.

REPETITIVE PHYSICAL DEMANDS:

• Lift 60# from floor to waist; lift 40# from waist to shoulder.
• Carry 60# over a distance exceeding 12 feet.
• Push 60# in a wheeled cart.
• Bend, stoop, or squat to floor level repeatedly.
• Stand for long periods of time.
• Sit for long periods of time.
• Reach overhead to grasp materials.
• Ability to travel to outside jobs sites and businesses.

This job description is not designed to cover or contain a comprehensive list of all activities, duties, or responsibilities that are required of the job role. They may change, or new ones may be assigned at any time with or without notice.

Benefits

• Unique culture focused on safety, shared leadership, and respect for all voices
• Work-life balance, consistent schedules (40-hour average work week and no nights or weekends), and 'performance gold' bonus plan for every employee
• Insurance options including health, dental, life, short term disability and additional voluntary benefits such as accidental insurance for you and/or family members
• 401(k) plan with a company discretionary match and free access to investment advisors
• Paid time off for vacation, choice time, holidays, childbirth, and bereavement
• Employee discount on building materials
• Clothing allowance, footwear reimbursement, and year-end awards and recognition