Contact Center Specialist I

3 days ago

Springfield, Illinois, United States CoxHealth Full time $40,000 - $80,000 per year

Facility:

Home Support: 2240 W Sunset St, Springfield, Missouri, United States of America, 65807

Department:

1515 Care Transitions CHAH

Scheduled Weekly Hours:

40

Hours:

80

Work Shift:

Day Shift (United States of America)

CoxHealth is a leading healthcare system serving 25 counties across southwest Missouri and northern Arkansas. The organization includes six hospitals, 5 ERs, and over 80 clinics. CoxHealth has earned the following honors for workplace excellence:

  • Named one of Modern Healthcare's Best Places to work five times.
  • Named one of America's Greatest Workplaces by Newsweek.
  • Recognized as a Greatest Workplace for Women in both 2023 and 2024.
  • Listed as one of the Greatest Workplaces for Diversity in 2024.
  • Acknowledged by Forbes as one of the Best Employers for New Grads.
  • Ranked among the Best Employers by State for Missouri.​
  • Healthcare Innovation's Top Companies to Work for in Healthcare in 2025.

Benefits

  • Medical, Vision, Dental, Retirement Plan with employer match, and many more
  • For a comprehensive list of benefits, please click here: Benefits | CoxHealth

Job Description:

The Contact Center Specialist at CoxHealth is responsible for conducting inbound and outbound calls in a consumer focused, appropriate and timely manner. Primary responsibilities include assisting patients in locating a CoxHealth providers who meets his/her needs, centralized patient scheduling services, class and event registration, telemedicine operational services, providing general information or direction as it relates to CoxHealth, and other duties as assigned. The Contact Center Specialist is the first point of contact for many patients and serves a critical role in establishing a great first impression.Education:
Required: High school diploma or Equivalent
Experience:
Required: 1 year customer service experience
Preferred: 2+ year customer service experience or Call Center experience
Skills:
Outstanding written verbal communication skills
Proficient in Microsoft Office Programs
Ability to multi-task
Licensure/Certification/Registration:
N/A

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