Guest Room Inspector

Blue Lake Casino & Hotel
POSITION DESCRIPTION MANAGEMENT RETAINS THE RIGHT TO CHANGE THIS JOB DESCRIPTION AS DEEMED NECESSARY.
Job Title: Guest Room Inspector Department:       Hotel Operations  Reports To: Housekeeping Supervisor3 FLSA Status:      Non-Exempt Prepared By:      Human Resource Department Revised Date:     May 14, 2013 Approved By:      Hospitability Director Approved Date:   May 14, 2013

Position open until filled.

JOB SUMMARY The Guest Room Inspector ensures that guest rooms, meeting rooms, public areas, spa area, fitness suite, pool area, and retail areas are clean, orderly and well maintained.  Trains Guest Room Attendants.  Also responsible for maintaining inventories of the mini bars, cleaning supplies and all housekeeping products.
ESSENTIAL DUTIES AND RESPONSIBILITIES
•    Responsible for conducting frequent inspections of guestrooms and hallways in order to maintain a high standard of cleanliness.
•    Teaches guidelines in cleaning all upholstery, draperies, carpet, wood, granite, and marble surfaces on flooring, furniture and walls.
•    Responsible to insuring compliance with all applicable OSHA rules and other workplace policies and procedures.
•    Maintains up to date knowledge on industry standards in chemical controls, cleaning equipment, and OSHA safety rules.
•    Establishes, maintains, stock, and monitors inventory system for cleaning supplies, amenities, product, linen and linen rooms on each floor.
•    Communicates with Maintenance on all repairs, minor or large.
•    Oversees stocking of housekeeping carts and instructs staff on how to operate all machinery in laundry areas.
•    Inspects all guest rooms prior to guest arrivals. Provides detailed monthly room inspections and evaluates physical condition of hotel with the Housekeeping Supervisor.
•    Ensures proper setup and breakdown of meeting rooms.
•    Constantly seek ways to improve quality.
•    Seeks out ways to enhance the quality of service rendered in meeting guest needs and guest relations. 
•    Meets or exceeds customer expectations, ensuring staff delivers a high level of performance that will translate into high guest satisfaction.
•    Provides accurate directions and information for guest inquiries and is knowledgeable about all aspects of the Blue Lake Casino & Hotel services, features, attractions, promotions and special events.
•    Position will be required to work a varied schedule that may include evenings, nights, holidays and weekends.
•    Other duties may be assigned.
Promotes the following within the department and among all Team Members:
•    Creates an atmosphere of FUN for all casino guests.
•    Encourages mutual respect, dignity and integrity with all Team Members, by setting positive examples at all times.
•    Maintains a professional departmental, company and community reputation.     Blue Lake Casino & Hotel requires Team Members, on a continual basis…
•    To provide a safe work environment for Team Members, through compliance with established safety guidelines, identifying potential safety hazards, and reporting same to the appropriate person for proper resolution.
•    To maintain a professional departmental, company and community reputation.
•    To enforce performance standards, policies and procedures as they relate to the department.
•    To maintain a consistent, regular attendance record.
SUPERVISORY RESPONSIBILITIES This position has no supervisory responsibilities.
QUALIFICATIONS To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skill, and/or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.
EDUCATION and/or EXPERIENCE High School Diploma or GED equivalent.  Minimum two years experience in hotel industry. Must have working knowledge of OSHA rules and regulations on chemical use. Knowledge of inventories and ability to train employees to perform effectively.
COMPETENCY To perform the job successfully, an individual should demonstrate the following competencies:
•    Must be able to accomplish assigned tasks with interruptions and within deadlines in a highly pressurized environment.
•    Identifies and resolves problems in a timely manner.
•    Gathers and analyzes information skillfully.
•    Develops alternative solutions.
•    Works well in group problem solving situations.
•    Uses reason even when dealing with emotional topics.
•    Speaks clearly and persuasively in positive or negative situations.
•    Writes clearly and informatively.
•    Edits work for spelling and grammar.
•    Able to read and interpret written information.
•    Balances team and individual responsibilities.
•    Contributes to building a positive team spirit.
•    Able to build morale and group commitments to goals and objectives.
CERTIFICATES, LICENSES, REGISTRATIONS, TRAINING  While employed, must maintain a valid and active Blue Lake Tribal Gaming Commission License.
PHYSICAL DEMANDS The physical demands described here are representative of those that must be met by a Team Member to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.
While performing the duties of this job, the Team Member is regularly required to stand; walk; use hands to finger, handle, or feel; reach with hands and arms and talk or hear. The Team Member is occasionally required to sit; climb or balance and stoop, kneel, crouch, or crawl. The Team Member must regularly lift and /or move up to 50 pounds. Specific vision abilities required by this job include close vision.
WORK ENVIRONMENT The work environment characteristics described here are representative of those a Team Member encounters while performing the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.
While performing the duties of this job, the Team Member is occasionally exposed to fumes or airborne particles. The noise level in the work environment is usually moderate.

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