Audio Visual Commissioning

4 days ago

Richardson, Texas, United States Visionality Full time

Description
A/V Support & Commissioning Technician
Travel: Moderate | Mix of Remote and Onsite Support & Integration
Do you enjoy troubleshooting complex systems and helping customers succeed? This role combines
technical support expertise
with
hands-on commissioning
for advanced audio-visual solutions.

As an
A/V Support & Commissioning Technician
, you'll provide
remote and onsite support
for established A/V systems, ensuring they run flawlessly. You'll also play a key role in
commissioning new installations
, verifying system performance, and training customers for long-term success.

What You'll Do

  • Deliver expert support for installed A/V systems via phone, remote access, and onsite visits.
  • Commission new systems: Verify installations, configure hardware/software, and ensure everything works as designed.
  • Train customers on system operation and best practices.
  • Troubleshoot and resolve escalated technical issues across diverse environments—from single-room setups to multi-room and campus-wide systems.
  • Collaborate with project managers for smooth handovers and customer satisfaction.

What You Bring

  • Strong experience with Crestron programming, Biamp/QSC DSP setup, and commissioning.
  • Knowledge of AV over IP, HDBaseT, Dante, AVB, and other industry-standard protocols.
  • Familiarity with conferencing systems (voice and video), council chambers, and multi-room installations.
  • Expertise in wired and wireless microphone technologies.
  • A working understanding of computer networks.
  • Excellent communication skills and a passion for customer support.

Why You'll Love This Role

  • A mix of remote troubleshooting and onsite commissioning.
  • Work with cutting-edge A/V technologies and major vendor endpoints.
  • Opportunities for growth in a dynamic, customer-focused environment.
  • Moderate travel

Ready to combine your technical skills with customer success?
Apply now and join a team that values innovation and service excellence

Requirements

  • Bachelor's Degree desired coupled with excellent written, verbal, and presentation skills.
  • Possess an exceptionally professional, clean-cut, look and demeanor, as the face of the company to the customer.
  • Infocomm certification; CTS minimum, CTS-D/I a plus.
  • Crestron certifications including DMC-E, DM-NVX, Crestron P201 or above.
  • Biamp (TesiraForte), Shure (MXW and ISC), Dante (Audinate), and QSC (Q-Sys level 1) certifications.
  • Experience with Cisco, Polycom, Lifesize and other videoconferencing endpoints.
  • Experience with Crestron, QSC, Extron, Kramer, as well as major vendor endpoint (Panasonic, NEC, Samsung, Da-Lite) devices.
  • Experience with Visio, Stardraw, or other CAD packages.
  • Knowledge and experience terminating and maintaining AV connectors and cables (XLR, DVI, HDMI, 3.5mm, RCA, DB-9, etc.).
  • Very knowledgeable in Excel and other Microsoft products.
  • Ability to work alone or with a team of diverse individuals.
  • Able to work within a strict timeframe and hard deadlines.
  • Able to travel 50-75% of the time (mostly in-state, or Oklahoma).
  • Able to pass a background check at the local, state, and national levels

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