Director Data Center Operations

Who Are We?

Taking care of our customers, our communities and each other. That's the Travelers Promise. By honoring this commitment, we have maintained our reputation as one of the best property casualty insurers in the industry for over 170 years. Join us to discover a culture that is rooted in innovation and thrives on collaboration. Imagine loving what you do and where you do it.

Job CategoryCommunications, Corporate Services/Other, OperationsCompensation Overview

The annual base salary range provided for this position is a nationwide market range and represents a broad range of salaries for this role across the country. The actual salary for this position will be determined by a number of factors, including the scope, complexity and location of the role; the skills, education, training, credentials and experience of the candidate; and other conditions of employment. As part of our comprehensive compensation and benefits program, employees are also eligible for performance-based cash incentive awards.

Salary Range$99, $163, Target Openings What Is the Opportunity?The Director, Data Center/Critical Facilities Operations will provide operational & strategic oversight to the critical facilities (CF) management team by establishing and maintaining the CF management policy, processes, procedures, programs and protocols necessary to achieve 100% Uptime. This role includes all aspects of facilities management, project management and construction management at the company's lan centers, data centers and VDC rooms. This position is based full time in our Norcross, GA, office.What Will You Do?

• Manage internal and external CF teams
• Plans, schedules, and coordinates CF construction.
• Consults on management of technology equipment space with Technology colleagues.
• Ensures all project management requirements and deadlines are met.
• Ensures job is completed in conformance to specifications and that CF equipment is fully operational.
• Makes appropriate decisions on any unforeseen issues.
• Develops and manages budget for purchase/lease and maintenance of CF equipment.
• Prepares cost estimates.
• Negotiates expenditures and completion/delivery dates for design work, CF equipment requests, and environmental activities.
• Obtains necessary approvals.
• Works with Corporate Real Estate (CRE) on the analysis of project expenses. Prepares budget projections for management approvals. Monitors construction activities against budget.
• Acts as liaison with CRE, Technology, Data and Telecommunications, Systems, and outside vendors.
• Develops and recommends changes to incorporate new technology.
• Implements changes consistent with budget. Guarantees the most efficient use of resources.
• Assures high quality service that meets customer satisfaction.
• Initiates corrective action in response to customer needs.
• Reports and elevates special concerns to management.
• Perform other duties as assigned.

What Will Our Ideal Candidate Have?

• 8+ years' experience in critical facility management with at least 5 years at the mid- to upper-level in that discipline preferred.
• Industrial/commercial experience running large electrical projects
• Previous management experience
• Ability to take initiative and deliver results with limited supervision
• Advanced knowledge of CF equipment features, and capabilities preferred.
• Solid knowledge of interpretation of blueprints and design schematics. Strong organizational and project management skills preferred.
• Demonstrated ability to work independently preferred.
• Demonstrated ability to handle/resolve difficult CF technical issues.
• Strong customer service orientation.
• Solid communications skills preferred.
• Valid Driver's License preferred.
• Intermediate proficiency in MS Office applications preferred.
• Thorough knowledge of the principles of good maintenance management required.
• Advanced ability to interpret and understand complex design and construction documents relating to critical sites, spaces and systems preferred.
• Advanced ability to successfully present technical information to upper management preferred.
• Thorough knowledge of mathematics and the principles of physics and chemistry as they relate to facilities management and engineering operations preferred.
• Excellent interpersonal and communication skills; ability to communicate well in both oral and written reports preferred.
• Advanced ability to deal with various abstract and concrete variables simultaneously preferred.
• Prior experience as a Facility Manager over multiple critical facilities

What is a Must Have?

• Bachelor's degree in an engineering technical field or Master/Journeyman or HVAC License.
• Minimum 7 years' experience in the power quality industry required.

What Is in It for You?

• Health Insurance: Employees and their eligible family members – including spouses, domestic partners, and children – are eligible for coverage from the first day of employment.
• Retirement: Travelers matches your 401(k) contributions dollar-for-dollar up to your first 5% of eligible pay, subject to an annual maximum. If you have student loan debt, you can enroll in the Paying it Forward Savings Program. When you make a payment toward your student loan, Travelers will make an annual contribution into your 401(k) account. You are also eligible for a Pension Plan that is 100% funded by Travelers.
• Paid Time Off: Start your career at Travelers with a minimum of 20 days Paid Time Off annually, plus nine paid company Holidays.
• Wellness Program: The Travelers wellness program is comprised of tools, discounts and resources that empower you to achieve your wellness goals and caregiving needs. In addition, our mental health program provides access to free professional counseling services, health coaching and other resources to support your daily life needs.
• Volunteer Encouragement: We have a deep commitment to the communities we serve and encourage our employees to get involved. Travelers has a Matching Gift and Volunteer Rewards program that enables you to give back to the charity of your choice.

Employment Practices

Travelers is an equal opportunity employer. We value the unique abilities and talents each individual brings to our organization and recognize that we benefit in numerous ways from our differences. 

In accordance with local law, candidates seeking employment in Colorado are not required to disclose dates of attendance at or graduation from educational institutions.

If you are a candidate and have specific questions regarding the physical requirements of this role, please send us an email so we may assist you.

Travelers reserves the right to fill this position at a level above or below the level included in this posting.

To learn more about our comprehensive benefit programs please visit

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