Parts & Service Supervisor

5 days ago

Oklahoma City, Oklahoma, United States Big Tex Trailer Manufacturing Llc Full time

This is a job working for Big Tex Trailer World

SUMMARY

The Parts and Service Supervisor is responsible for driving service department sales and productivity; training and directing Service Technicians; providing excellent customer service through servicing and repairing trailers and installing truck beds, snow plows, towing systems and other related products; ensuring that parts and supplies are ordered, received and cycle counted; managing the service process and systems.

ESSENTIAL DUTIES AND RESPONSIBILITIES

  • Sell parts and service. Source and prospect service and parts business with focus on commercial accounts.
  • Supervise Service Technicians and schedule service jobs with the goal of maximizing productivity and profitability.
  • Maintain parts inventory for store including purchasing of parts, receiving PO's, and Cycle Counts.
  • Manage the Warranty process.
  • Hire, train and coach Service Technicians.
  • Maintain state licensing as required.
  • Responsible for equipment/vehicle maintenance and certifications.
  • Complete service documents and scheduling utilizing My Trailer Force accurately and timely.
  • Maintain service parts log and submit to management as required.
  • Perform inspection validating quality of work and accuracy to the work order.
  • Controlling expenses in the service department to stay within in budget (Labor, supplies, maintenance, etc.)
  • Follow and uphold company safety policies and practices for the department.
  • Support opening and closing the facility as directed.
  • Other duties as assigned.

QUALIFICATIONS

  1. High School Diploma or equivalent (GED)

  2. Proven ability to weld (MIG and oxy-acetylene)

  3. Valid Driver's License

  4. Trade School Diploma

  5. 3-5 years applicable work experience

  6. Previous supervisory experience

  7. Must be able to work Monday – Saturday and overtime as needed

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