Business Systems Analyst

SUMMARY: The Business Systems Analyst reports to the Manager of Data Analytics &Insights within the Quality and Safety Division. Under general supervision and within Brown University Health established policies, the Business Systems Analyst collects, aggregates, summarizes, and consults on various sources of operational, quality, safety, patient experience and performance data throughout Brown University Health. This position will also assist in developing the business and technical requirements, planning, development, and rollout of front-end reporting tools, as well as supporting departmental data management processes and facilitating projects aimed at improving data quality and the accelerating adoption and effective use of data and analytics solutions to drive continuous clinical and operational process improvement across the organization. Brown University Health employees are expected to successfully role model the organization's values of Compassion, Accountability, Respect, and Excellence as these values guide our everyday actions with patients, customers and one another. In addition to our values, all employees are expected to demonstrate the core Success Factors which tell us how we work together and how we get things done. The core Success Factors include: Instill Trust and Value Differences Patient and Community Focus and Collaborate RESPONSIBILITIES: Daily intake management Triage incoming requests and issues from business customers. Partners with customers to identify, evaluate and document data requests. Drives intake requests through lifecycle of data collection, evaluation, and approval Obtains and conveys concise problem information as needed to properly inform others on escalated issues and minimize hand-offs. Coordinates and directly engages in data collection, data preparation/cleaning, and workflow analysis to support internal process evaluation and improvement and reporting to external entities. Prepares, coordinates, and facilitates cross-team meetings with Data Analytics &Insights management and Senior Analysts to identify requirements and confirm scope of requests. Identifies, documents, and escalates risks to data quality as appropriate. Coordinates and tracks identity and access management procedures Develops, maintains, and troubleshoots reports and dashboards. Tracks progress of tickets and follows up with other support staff involved to ensure service requests and incidents are resolved and customer communication is complete. Continually grows general knowledge of Brown University Health's data and analytics applications and data systems to increase the ability to resolve requests on first contact. Develops effective presentations. Creates and maintains effective data management standard operating procedure documentation. Continuously evaluates the Data Analytics &Insights intake, validation, customer acceptance, maintenance, and issue resolution procedures to make process improvements and ensure effective and efficient workflow is used to expedite evaluation of requests. Facilitates process improvement activity aimed at optimizing business processes and operational workflows to ensure reliable high-quality data capture, data quality, improve adoption and effective use of data and reporting solutions; including but not limited to facilitating informational sessions, root cause analysis sessions, process mapping, and failure modes and effects analysis sessions. Performs other related duties as assigned. MINIMUM QUALIFICATIONS: EDUCATION Bachelor's Degree is required; Master's degree in Public Health, Healthcare Administration, Business or a similar field is preferred. QUALIFICATIONS 3-5 years of relevant experience, preferably in healthcare data analytics 2+ years of experience with analytics support, business intelligence or data warehouse environment is preferred. Data analysis skills, both qualitative and quantitative Data analysis skills, both qualitative and quantitative Ability to communicate clearly and work well with business users to gather requirements. Experience in planning and leading cross team meetings, facilitation and presentation is required. Proficient in basic SQL is a plus. Experience creating reports or dashboards using Power BI, Cognos Analytics, Tableau or other Business Intelligence tools preferred. Project Management experience required (Microsoft Project experience is a plus) Experience in business requirements gathering required. Pro-active, process-driven, with a strong focus on understanding and exceeding the expectations of the customer. Proficiency in using Microsoft Excel functions such as pivot tables and PowerQuery SKILLS, ABILITIES AND COMPETENCIES Excellent written and verbal communication skills Strong project management and organizational skills Detail oriented and experienced in leading projects from initiation to completion. Attentive and intellectually curious, possessing the will and perseverance to aid and resolve issues. Comfortable organizing and leading discussions with a broad range of end-users and/or leadership Proficiency in Windows and MS Office 365 Uses critical thinking to develop content e.g., PowerPoint, Metric Dashboards Ability to work effectively in a complex and agile environment while remaining flexible and adaptable. High-energy, high-impact, team-oriented professional that builds strong working relationships. WORK ENVIRONMENT AND PHYSICAL REQUIREMENTS Work is performed in a typical office setting, requiring extensive periods of sitting, with arms extended as well as walking and standing. Hybrid remote and on-site work schedule available at the discretion of the supervising manager. INDEPENDENT ACTION Incumbent generally establishes own work plans and priorities, including the development and utilization of appropriate analytic strategies, methodologies, and activities to assure accurate, valid, and timely completion of work in conformance with organizational and department policies and practices. SUPERVISORY RESPONSIBILITY None.

Pay Range
$80,668.95-$133,111.16

EEO Statement
Brown University Health is committed to providing equal employment opportunities and maintaining a work environment free from all forms of unlawful discrimination and harassment.
Location:
Corporate Headquarters - 15 LaSalle Square Providence, Rhode Island 02903

Work Type
M-F 8:00am-4:30pm

Work Shift
Day

Daily Hours
8 hours

Driving Required
No