Customer Care Representative

2 weeks ago

Honolulu, Hawaii, United States Associa Full time $20 - $22

Job Summary
The Customer Care Representative serves as a key point of contact for customers, providing support and assistance regarding account inquiries through various channels including phone, email, in-person visits, and the community website. This role requires a service-oriented individual who is personable, professional, and committed to delivering exceptional customer experiences.
Essential Duties and Responsibilities

• Maintain a positive, empathetic, and professional demeanor when interacting with customers.

• Respond promptly and effectively to customer inquiries.

• Address complaints by identifying solutions, offering alternatives, and ensuring follow-up for resolution.

• Communicate with customers via phone, email, fax, in-person, and through TownSq.

• Handle a high volume of incoming calls while maintaining quality service.

• Manage multiple tasks and projects between customer interactions.

• Accurately document customer interactions and maintain records.

• Provide basic troubleshooting and technical support to customers.

• Serve as backup to the receptionist as needed.

• Perform other duties as assigned.
Knowledge, Skills, and Abilities

• Proficient in using general office equipment (copiers, fax machines, phone systems, etc.).

• Skilled in conflict resolution and de-escalation techniques.

• Strong communication skills across phone, written, and face-to-face interactions.

• Demonstrated customer service excellence.

• Self-motivated, detail-oriented, and collaborative team player.

• Effective time management and prioritization skills.

• Bilingual abilities preferred, but not required.

Salary Range $20-$22

Qualifications


• High School Diploma or GED required.

• Associate's Degree preferred.

• 0–3 years of experience in a customer service or related role.
This job description outlines the general nature and level of work performed by individuals in this role. It is not intended to be an exhaustive list of all responsibilities, duties, or qualifications. Associa is an Equal Opportunity Employer.

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