Relationship Advisor

Rockstar is recruiting on behalf of a leading independent wealth management firm dedicated to delivering exceptional client service and long-term financial growth. The client is known for its high-touch, relationship-driven approach and commitment to helping clients achieve their financial goals through personalized planning and proactive engagement. Rockstar is supporting this client in their search for a Relationship Advisor to join their dynamic team.

Mission of the Role

The Relationship Advisor's mission is to protect, grow, and deepen the firm's existing client relationships through consistent communication, proactive service, and exceptional care. This role ensures that every client—particularly those in the Diamond, Platinum, Gold, and Bronze tiers—experiences the full firm standard throughout the year. The Relationship Advisor serves as the steady hand behind the client journey—executing the R.O.U.T.E. plan, maintaining retention and satisfaction, supporting producing advisors, and handling service tasks efficiently to ensure client loyalty and long-term asset growth.

Outcomes Expected

1. Client Retention Excellence:

Maintain a 95% or higher annual client retention rate. The Relationship Advisor is directly responsible for preserving client trust and satisfaction through consistent follow-up, prompt response times, and strategic engagement aligned with each client's R.O.U.T.E. plan. Any at-risk relationships must be proactively identified and addressed before escalation.

2. Asset Growth and Engagement:

Generate an average of $1.5 million in new assets per month through client referrals, existing client add-ons, rollovers, or additional investment opportunities. The Relationship Advisor must identify client needs and coordinate with producing advisors to deepen wallet share and reinforce confidence in the firm's process.

3. Cadence and Client Matrix Compliance:

Adhere to the firm's client engagement matrix with at least 80% completion accuracy each quarter:

- Diamond Clients: Minimum of 4 meetings per year (quarterly cadence)

- Platinum Clients: 3 meetings per year

- Gold Clients: 2 meetings per year

- Bronze Clients: 1 meeting per year

The Relationship Advisor is responsible for ensuring that each client receives the appropriate touchpoints, meetings, and communications according to their tier.

4. Execution of the R.O.U.T.E. Plan:

Every client journey must align with the R.O.U.T.E. process — Review, Organize, Update, Track, and Engage. The Relationship Advisor must execute each step with precision: conducting periodic reviews, ensuring documents and accounts are updated, monitoring ongoing progress, and maintaining meaningful engagement that strengthens trust and retention.

5. Service Excellence and Responsiveness:

Handle client service needs swiftly and accurately, including RMD requests, address changes, withdrawals, and account updates. The Relationship Advisor should anticipate needs before they arise and ensure a seamless, concierge-level experience across all interactions.

6. Collaboration and Accountability:

Partner closely with Producing Advisors, the New Business team, and the Operations department to ensure smooth client transitions, accurate tracking in Wealthbox, and timely resolution of all service issues. Weekly updates, CRM compliance, and KPI reporting are non-negotiable standards for success.

Key Performance Indicators (KPIs)

- Client Retention Rate: 95% or higher annually

- New Asset Growth: $1.5 million per month in additional or referred assets

- Client Matrix Cadence Compliance: 80% or higher adherence to engagement schedule

- R.O.U.T.E. Plan Adherence: 100% completion and documentation in CRM

- Service Request Turnaround: 24–48 hours for standard requests (RMDs, updates, distributions, etc.)

- Client Satisfaction Score: 90% or higher on post-meeting surveys

- CRM Documentation: 100% of client interactions logged in Wealthbox within 24 hours

- Cross-Department Collaboration: Positive feedback from Producing Advisors and Operations leadership

Compensation Structure

- Base Salary: Competitive base commensurate with experience

- Incentive Pay: Based on asset growth, retention, and cadence compliance metrics

- Bonus Opportunities: Quarterly recognition for maintaining client engagement above 90% and exceeding retention or asset benchmarks