Case Manager

The ICF Disaster Management Team in Puerto Rico is looking for a Case Manager to join us immediately  This full-time benefits-eligible position is located onsite in our office space in Cupey, Puerto Rico Travel required. This position will support Community Development Block Grant Mitigation (CDBG-MIT) and Disaster Recovery (CDBG-DR).

At ICF we make BIG things happen. Let's work together to help Hurricane victims and communities recover and re-build for future resilience. ICF's growing Disaster Management division is assembling an outstanding team equipped to offer expert advisory services, bringing the strength of past performance and a hands-on integrated multidisciplinary approach. Join the ICF team and help make a difference. We are looking for several Case Managers for our center in Cupey to interact directly with applicants for federal assistance provided under the Department of Housing and Urban Development (HUD) Community Development Block Grant Mitigation (CDBG-MIT) Program in Puerto Rico.

Compensation: While the range below is broader, this position will offer a base salary of $50,500 to $51,500, firm. Offer based on candidate's % of job description match and location as determined by the hiring team.

Key Responsibilities: 

• Master policies and procedures governing federally funded recovery programs including knowledge of procedures, policies, and directives associated with federal disaster recovery programs, specifically Community Development Block Grant Mitigation (CDBG-MIT) and Disaster Recovery (CDBG-DR).

• Coordinate with contractors, realtors and other stakeholders.

• Coordinate with stakeholders, clients, internal partners.

• Validate and verify eligibility and award for R3 and SF-MIT pathway (reconstruction, repair, relocation).

• Work closely with program applicants to ensure that applicants fully understand program requirements and are frequently updated on application and grant progress throughout the process.

• Provide excellent customer service, internal and external.

• Gather, scan, and store required program eligibility and other required information in electronic databases and case management systems.

• Prepare letters to applicants and other required program documents.

• Communicate with applicants by phone, email and in-person to explain program requirements, obtain documents and provide case status.

• Ensure all hard copy and automated files are updated and maintained in strict accordance with established policies and procedures.

• Conduct on-site and off-site applicant meetings.

• Provide tracking and reporting information on cases progressing from intake to closeout.

• A flexible schedule that can accommodate some evening or weekend work as may be required.

All applications must include your updated resume in English.  Watch your email closely for ICF communications once you apply

Minimum Qualifications: 

• 2+ years of customer service experience.

• 2+ years of working experience with MS Excel and databases.

• Must have fluent verbal and written communication skills, bilingual English and Spanish.

• Willing and able to travel as needed for work, including drivable off-site meetings.

• Must have a valid United States driver's license and successfully pass a Motor Vehicle Records (MVR) check.

Preferred Skills/Experience: (May give candidates an edge and preference for consideration)

• Experience facilitating client applications to public benefit programs.

• Experience in disaster recovery and/or housing support services or programs.

• Knowledge of sales and customer support in solar energy field.

• Excellent understanding of and ability to analyze tax returns, property deeds, insurance, and other program-related documents.

• Good understanding of and ability to educate applicants on program requirements and equipment user support.

Professional Skills: (You bring these with you day one)

• Exceptional ability to articulate details in a manner understandable to variety of individuals in person and over the phone.

• Ability to work successfully with a variety of socio-economic applicants.

• Skilled in multi-tasking, organizing and prioritizing work in a fast-paced environment.

• Strong proficiency in Microsoft Office Suite, MS Excel and computer use.

• Ability to work well under continually changing deadlines and priorities.

• Strong written and oral communication, including appropriate interpersonal and presentation skills.

• Ability to work well under continually changing deadlines and priorities.

• High attention to detail and accuracy in documentation and reporting "on time" and professionally, including ability to follow directions.

Working at ICF

ICF is a global advisory and technology services provider, but we're not your typical consultants. We combine unmatched expertise with cutting-edge technology to help clients solve their most complex challenges, navigate change, and shape the future.

We can only solve the world's toughest challenges by building a workplace that allows everyone to thrive. We are an equal opportunity employer. Together, our employees are empowered to share their expertise and collaborate with others to achieve personal and professional goals. For more information, please read our EEO policy.

We will consider for employment qualified applicants with arrest and conviction records.

Reasonable Accommodations are available, including, but not limited to, for disabled veterans, individuals with disabilities, and individuals with sincerely held religious beliefs, in all phases of the application and employment process. To request an accommodation, please email  and we will be happy to assist. All information you provide will be kept confidential and will be used only to the extent required to provide needed reasonable accommodations.  

Read more about workplace discrimination rights or our benefit offerings which are included in the Transparency in (Benefits) Coverage Act. 

Candidate AI Usage Policy

At ICF, we are committed to ensuring a fair interview process for all candidates based on their own skills and knowledge. As part of this commitment, the use of artificial intelligence (AI) tools to generate or assist with responses during interviews (whether in-person or virtual) is not permitted. This policy is in place to maintain the integrity and authenticity of the interview process.  

However, we understand that some candidates may require accommodation that involves the use of AI. If such an accommodation is needed, candidates are instructed to contact us in advance at  We are dedicated to providing the necessary support to ensure that all candidates have an equal opportunity to succeed.  

Pay Range - There are multiple factors that are considered in determining final pay for a position, including, but not limited to, relevant work experience, skills, certifications and competencies that align to the specified role, geographic location, education and certifications as well as contract provisions regarding labor categories that are specific to the position.

The pay range for this position based on full-time employment is:

$50, $85,618.00Cupey, PR (PR07)

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