User Experience Designer

Role-UX Designer

Location-Sunnyvale, CA- Onsite Day 1

Duration : 12+ Months

Any exposure to Salesforce Environment will be a plus

Skills-

About the Role:

We are seeking an experienced and empathetic UX Designer to join the Matters team. Matters is a centralized platform built on Salesforce, designed to transform how legal work is managed and performed at. It aims to simplify and automate complex legal workflows, provide easy self-service access to information, and enable custom, efficient processes for all legal teams, internal teams, outside counsel, and vendors.

This role isn't just about designing intuitive interfaces; it's about understanding the human behind the screen.

As a mid-level UX Designer, you will play a pivotal role in shaping our products by combining strong interaction design skills with a proven ability to plan, conduct, and synthesize user research.

You'll work collaboratively with product managers, engineers, and other designers to translate user needs and business goals into intuitive, delightful, and impactful experiences.

What You'll Do:

User Research & Discovery:

• Plan, design, and facilitate a variety of qualitative and quantitative user research activities (e.g., usability testing, user interviews, surveys, card sorting, ethnographic studies).
• Recruit and screen participants (or collaborate with a dedicated recruiter) for research studies.
• Develop research protocols, discussion guides, and test plans.
• Analyze research data, identify patterns, and synthesize findings into actionable insights and recommendations.
• Communicate research findings clearly and persuasively to cross-functional teams and stakeholders, advocating for the user.

User Experience Design:

• Translate research insights, user needs, and business requirements into compelling user experiences.
• Create detailed user flows, wireframes, prototypes, and high-fidelity mockups for web and/or mobile applications.
• Design intuitive interactions and user interfaces that are consistent with our design system and brand guidelines.
• Iterate on designs based on user feedback, research findings, and technical constraints.
• Contribute to the evolution of our design system components and guidelines.

Collaboration & Communication:

• Work closely with Product Managers to define product requirements and roadmaps.
• Collaborate with Engineers to ensure technical feasibility and successful implementation of designs.
• Participate actively in design critiques, providing and receiving constructive feedback.
• Present design solutions and research findings to various audiences, articulate design decisions, and build consensus.
• Champion a user-centered design approach throughout the product development lifecycle.

What You'll Bring:

• 3-5+ years of professional experience as a UX Designer, Product Designer, UX Researcher, or similar role.
• A strong portfolio showcasing your end-to-end UX design process, including examples of how user research informed your design decisions.
• Demonstrated experience planning, conducting, analyzing, and presenting user research (e.g., usability testing, interviews, surveys).
• Proficiency with industry-standard design and prototyping tools (e.g., Figma, Sketch, Adobe XD).
• Solid understanding of user-centered design principles, information architecture, interaction design, and visual design fundamentals.
• Ability to translate complex problems into simple, elegant, and intuitive design solutions.
• Excellent written and verbal communication skills, with the ability to articulate design rationale and research insights effectively.
• Strong critical thinking, problem-solving abilities, and attention to detail.
• Bachelor's degree in Design, Human-Computer Interaction (HCI), Psychology, or a related field, or equivalent practical experience.

Bonus Points If You Have:

• Experience working with and contributing to a design system.
• Familiarity with accessibility best practices (WCAG).
• Basic understanding of front-end development (HTML, CSS, JavaScript) to facilitate better communication with engineers