Technical Service Field Technician

6 hours ago

Lansing, Michigan, United States Neogen Corporation Full time
Come Be Part of a Mission that Matters

Neogen Corporation is seeking a Technical Services Field Technician to join our team.
In this field-based role, you'll be responsible for providing on-site and remote technical support for Neogen equipment, including Soleris and MLS II, MDS, LX1, LX25 and APNG systems. You'll work closely with customers to deliver preventive maintenance, installations, and troubleshooting while effectively relaying customer feedback to internal teams. This position requires strong communication skills, a proactive approach to problem-solving, and the ability to travel extensively.

This role follows a field-based model and requires travel up to 80% of the time.

Hours: Full-time, core business hours with travel flexibility
Travel: Up to 80% domestic travel

Essential Duties and Responsibilities:

  • Provide on-site and phone-based technical support for Neogen instruments (Soleris, MLS II, and other equipment)

  • Schedule and coordinate all on-site customer visits, including maintenance, installations, and technical support

  • Prepare customer quotes for service and maintenance work

  • Develop weekly travel itineraries and share with management

  • Document all customer interactions and service outcomes in Salesforce

  • Troubleshoot and resolve equipment issues, coordinating with technical service and lab support as needed

  • Partner with the Field Trainer to coordinate equipment installations

  • Communicate customer feedback to sales, marketing, technical service, and product management teams

  • Support marketing efforts and promote new products while on customer visits

  • Participate in post-installation customer follow-ups and ongoing engagement

  • Maintain high standards of diplomacy, tact, and professionalism when working with internal teams and clients

Education and Experience:

  • Degree or comparable experience needed.

  • 1–3 years of technical support or field service experience preferred

  • Previous role involving travel is strongly preferred

  • Experience working in a customer-facing technical role is a plus

Skills and Competencies:

  • Strong analytical and problem-solving skills

  • Clear verbal and written communication

  • Ability to multi-task and manage multiple priorities

  • Excellent customer service and interpersonal skills

  • Team player with a proactive, solutions-oriented mindset

Computer Skills:

  • Proficiency with Microsoft Word, Excel, and Outlook

  • Experience with Salesforce or other CRM systems preferred

Please press Apply to submit your application.

WHO IS NEOGEN:

From farm to fork, we offer solutions to enhance the quality, quantity and safety of the global food supply. Our food safety diagnostics are used within farming operations to the production facilities of most of the world's best-known food companies. Neogen's solutions are critical to the health and well-being of our customers' operations – and in turn their consumers. What we do matters

Neogen's culture combines stability with a deep believe in providing professional and personal growth. Our Pillars of Trust – the principles which guide our everyday decision—making, include Openness, Honesty, Credibility, Respect, and Service. It's the belief in these characteristics that provide a consistent, happy and healthy work environment for our employees.

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