Customer Service/Call Center Manager

2 weeks ago

Cumming, Georgia, United States Septic Blue Full time $60,000 - $75,000 per year

Join Our Growing Leadership Team at Septic Blue, Inc
Septic Blue, a leading provider of septic system services, specializing in septic tank pumping, inspections, repairs, and maintenance, has partnered with TeamOne Logistics, a workforce provider, to help maximize our growth potential.
We're expanding and looking for an experienced, highly organized, and motivated
Customer Service Manager
to lead our dynamic call center team.

If you have a strong background in
Home Services
(HVAC, Plumbing, Septic),
Liquid Waste Management
(Septic, Portable Toilets), or
Solid Waste Services
(Roll-Offs, Residential Garbage), and thrive in a fast-paced customer-focused environment — this is the opportunity you've been looking for

This is a
full-time, direct-hire leadership role
with excellent compensation, benefits, and significant room for growth.

Here's what we offer:

  • $60-75k/yr based on experience
  • Comprehensive benefits package: Medical, Dental, and Vision coverage available on 1st day of employment
  • 401(k) plan with company match.
  • Paid vacation, sick time, and holidays, plus premium pay for worked holidays.
  • A casual and supportive team environment built on respect, teamwork, and opportunity.
  • Career advancement potential — we promote from within whenever possible

What You'll Do
As the
Customer Service Manager
, you will oversee the daily operations of our call center, ensuring efficiency, professionalism, and exceptional customer satisfaction. Your responsibilities will include:

  • Leading and mentoring a team of customer service and dispatch representatives.
  • Defining, developing, and implementing policies and procedures to improve workflow and team performance.
  • Monitoring service quality, call metrics, and scheduling efficiency to ensure outstanding customer experiences.
  • Collaborating with department heads to align customer service goals with company objectives.
  • Coordinating with dispatch and field teams to maintain accurate scheduling and timely service delivery.
  • Managing escalated calls and customer concerns with professionalism and problem-solving expertise.
  • Leveraging technology (especially Service Titan, if experienced) to streamline operations and reporting.

What We're Looking For
We're seeking a strong leader who can balance people management, process improvement, and technology-driven operations.

Requirements:

  • 3+ years of management experience in a customer service or call center environment.
  • Prior experience in home services or waste management industries (HVAC, Septic, Plumbing, Portable Toilets, Roll-Offs, or Residential Garbage).
  • Call center management experience is required.
  • Above-average computer competency and strong working knowledge of Windows-based applications (Microsoft Office Suite, Outlook, etc.).
  • Experience with Service Titan or similar operating systems preferred.
  • Excellent communication, leadership, and organizational skills.
  • Ability to create structure, set team goals, and maintain accountability.
  • Strong focus on efficiency, accuracy, and customer satisfaction.

Why You'll Love Working With Us
At
Septic Blue, Inc.,
we believe our people are our most valuable asset. We're proud to offer a workplace where your leadership makes an immediate impact — and your career can grow alongside our expanding company.

Septic Blue, Inc. is a trusted and rapidly growing provider of residential and commercial septic, plumbing, and waste management services. Our success is built on
exceptional service, integrity, and teamwork.
TeamOne Logistics and Septic Blue are E.O.E. M/F/D/V

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