Cigar Sales Associate

7 days ago

Lake Forest, California, United States Club Aficionado Cigar and Wine Full time

We are a family owned Cigar Bar and Restaurant. We are looking for a responsible self-driven retail Cigar Sales Associate. Sales Associate duties and responsibilities include working closely with customers to determine their needs, answer their questions about our products and recommend the right products. To be successful as a Sales associate, you should stay up-to-date with product features and maintain our store's visual appearance in high standards. Ultimately, the duties of a sales associate are to achieve excellent customer service, while consistently meeting the store's sales goals.

Responsibilities

  • Ensure high levels of customer satisfaction through excellent sales service
  • Assess customers needs and provide assistance and information on product features
  • Welcome customers to the store and answer their queries
  • "Go the extra mile" to drive sales
  • Maintain in-stock and presentable condition assigned areas

  • Maintain store cleanliness.

  • Actively seek out customers in store

  • Remain knowledgeable on products offered and discuss available options

  • Process POS (point of sale) purchases. Knowledge of Clover is a plus

  • Cross sell products

  • Build productive trust relationships with customers
  • Comply with inventory control procedures

Skills

  • Must have passion and knowledge for cigars, as cigars are a specialty item.

  • Proven work experience as a Retail Sales associate, Sales representative or similar role

  • Basic understanding of sales principles and customer service practices
  • Proficiency in English
  • Basic Math skills
  • Working knowledge of customer and market dynamics and requirements
  • Track record of over-achieving sales quota
  • Hands-on experience with POS transactions
  • Familiarity with inventory procedures
  • Solid communication and interpersonal skills
  • A friendly and energetic personality with customer service focus
  • Ability to perform under pressure and address complaints in a timely manner
  • Availability to work flexible shifts, mornings, nights, and weekends,

Job Types: Full-time, Part-time, Contract

Pay: $ $16.00 per year

Education:

  • Associate (Preferred)

Experience:

  • Retail sales: 3 years (Required)
  • Customer Service: 3 years (Required)

Shift availability:

  • Day Shift (Required)
  • Night Shift (Required)

Work Location: In person

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