Operations Manager

2 weeks ago

Acworth, Georgia, United States Wirks Moving and Storage Full time $60,000 - $100,000 per year

Operations Manager (PM Shift) – Wirks Moving & Storage | Marietta, GA

Schedule:
Full-time, On-Site |
12:00 PM – 8:00 PM (or until the last truck returns)

Location:
Marietta, GA

Are you a hands-on leader who thrives in high-stakes environments? Do you lead by example, embody integrity, and have a drive to grow 1% better every day? If so, we want you on our team.

Wirks Moving & Storage is seeking an Operations Manager
to oversee our facility operations during the afternoon and evening shift. This is not a desk job — it's a leadership role where you're expected to roll up your sleeves, solve problems in real time, and ensure our crews and customers end the day with a 5-star experience.

What You'll Be Responsible For:

  • Leading PM Operations:
    Ensure every truck returns safely, every move is completed professionally, and every detail is accounted for.
  • Working in Tandem:
    Partner with our AM Operations Lead to ensure seamless shift transitions and end-of-day success.
  • On-the-Ground Leadership:
    You may be called to get on a truck, help complete a job, or jump in wherever needed to uphold our standards.
  • Customer Communication & De-Escalation:
    Handle late-day customer concerns, damages, and delays with poise, professionalism, and care.
  • Team Accountability & Motivation:
    Push teams to finish strong, manage fatigue, and maintain high morale through difficult or late moves.
  • Truck Check-In & Inventory:
    Ensure trucks return clean, stocked, and ready; track inventory usage and restock efficiently.
  • Next-Day Preparation:
    Set up the morning shift for success with clear communication, clean equipment, and accurate staging.
  • Job Closeout:
    Review job notes, confirm job completion, and assist with ensuring full bill collection when needed.

What You Bring:

  • Powerful Leadership Skills:
    You lead from the front, hold your team accountable, and earn respect by doing, not just directing.
  • Growth Mindset:
    You're never satisfied with "good enough." You're always looking for ways to improve our systems and yourself.
  • Stellar Customer Service:
    Whether it's calming a frustrated client or negotiating with a tired crew, you handle pressure gracefully.
  • Attention to Detail:
    You catch what others miss — from damage reports to packing materials to tomorrow's job setups.
  • Excellent Communication:
    Clear, confident, and calm — with customers, movers, and teammates alike.
  • Impeccable Integrity:
    You live our values:
    ownership, integrity, and altruism.

Must-Haves:

  • Willingness to work past 8:00 PM when crews are still on the road.
  • Ability to lift 50+ lbs and work on trucks if needed.
  • Experience in operations, logistics, or team management (moving industry experience is a plus, but not required).
  • Tech-savviness with scheduling, inventory, or CRM tools is a bonus.
  • Valid driver's license and reliable transportation.

Why Wirks?

We're not just another moving company. We're a team of passionate, hard-working professionals committed to delivering the highest quality moving experiences in the industry. We lead with service, integrity, and heart — and we're building something special.

If you're ready to lead with purpose, hustle with heart, and grow with us — apply today.

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