Customer Accounts Specialist

7 days ago

Jacksonville, Florida, United States 1-800-FLOWERS, INC. Full time

We are seeking a motivated, detail-oriented professional to join our Customer Accounts team. In this hybrid role spanning customer service, accounts receivable, and collections, you will deliver responsive customer support; investigate and resolve account and order discrepancies; manage outreach and follow-up on past-due balances; and process payments, credits, and adjustments with a high degree of accuracy. Success requires strong organization, the ability to prioritize in a fast-paced environment, and clear, confident communication with customers and internal partners.

Key Responsibilities

Customer Service

  • Respond promptly to inquiries about shortages, damages, incorrect shipments, and order status.
  • Enter, update, and modify customer orders, including changes and special requests.
  • Coordinate with freight carriers and FedEx to investigate and resolve lost or damaged shipments.
  • Issue call tags and manage return logistics end-to-end.
  • Maintain accurate customer files and assist with scheduled records purges.

Collections

  • Own a portfolio of accounts across current and past-due invoices.
  • Conduct timely outreach (phone/email) with payment reminders, statements, and account updates.
  • Verify and update customer account information to ensure data integrity.
  • Record all collection activities in internal systems and tracking spreadsheets.
  • Partner with customers to reconcile accounts and resolve payment discrepancies.

Accounts Receivable

  • Process customer payments, including credit card transactions.
  • Post cash accurately, reconcile accounts, and resolve unapplied cash.
  • Issue credits and adjustments in accordance with policy and documentation requirements.
  • Support month-end A/R close and maintain audit-ready records.
  • Qualifications
  • Previous experience in customer service, collections, or accounts receivable preferred.
Qualifications
  • Strong communication and problem-solving skills.
  • Ability to manage multiple tasks in a fast-paced environment.
  • Proficiency with Microsoft Office (Excel, Outlook, Word) and ability to learn internal systems.
  • Detail-oriented with strong organizational skills.
  • Team player with a customer-first mindset.
  • Work Environment
  • Fast-paced, especially during seasonal peaks.
  • Collaborative department that balances multiple responsibilities across customer service, collections, and AR.
  • Regular interaction with customers, freight carriers, and internal departments.

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