Patient Services Representative

7 days ago

Augusta, Maine, United States MaineGeneral Health Full time
Job Description Summary:

MaineGeneral Health Patient Service Representatives (PSR) are the pillars of our practices. Each PSR acts as a patient advocate, access specialist and service coordinator. Ensuring the needs of our patients, family members, medical We're looking for a friendly and experienced medical office professional to join our team as a Patient Services Representative. In this important front-desk role, you'll be the first point of contact for patients—providing exceptional service and administrative support to help ensure smooth, coordinated care.

Job Description:

What You'll Be Doing:

  • Greet patients with professionalism and warmth, creating a positive first impression.

  • Manage front desk operations including check-in, check-out, and scheduling.

  • Use EMR and scheduling software to register patients and book appointments.

  • Verify insurance coverage and obtain prior authorizations when needed.

  • Process co-pays, deductibles, and direct patients to financial counseling if appropriate.

  • Maintain accurate and timely entry of all patient and billing information.

  • Answer incoming calls and respond to patient inquiries with clarity and care.

What We're Looking For:

  • Medical office or healthcare registration experience is strongly preferred or other transferable experience.

  • Familiarity with EMR systems and insurance verification processes.

  • Comfortable working in a busy, patient-facing environment.

  • Excellent communication, customer service, and organizational skills.

  • Detail-oriented, adaptable, and a true team player.

  • Willingness to participate in a rotating weekend schedule.

Why Join Us:

  • Be part of a supportive, mission-driven healthcare team.

  • Enjoygenerous weekend shift differentials.

  • Access to ongoing training and opportunities to grow your healthcare career.

  • Make a real difference in patients' lives—starting at the front door.

Scheduled Weekly Hours:

0

Work Shift:

Day (United States of America)

Job Exempt:

No

Benefits:

Supporting all aspects of our employees' wellness – physical, emotional and financial – is a critical component of being a great place to work. With the wide range of benefits and programs available, employees have the resources they need to be well at every stage of life and plan for the future.

Physical Wellness:

We offer wellness programs and resources to provide employees access to resources for a healthy lifestyle.

Emotional Wellness:

When life gets challenging, employees have access to our Employee Assistance Program for employees and anyone in their household.

Financial Wellness:
  • An employee discount program is available to all employees for services provided by MaineGeneral Medical Center.
  • We offer eligible employees up to 2% of eligible pay in 403(b) company-matching contributions plus another 2% in the 401(a) retirement income plan.
Career Mobility:

Helping our employees develop their skills and grow their careers is critical to how we retain our talent and sustain our business. We do this by offering our teammates a variety of leadership-supported programs and learning and development resources for every stage of their professional development. We know that our employees are our most valuable resource – they're how we grow our business and care for our community.

Equal Opportunity Employer M/F/Vet/Disability Assistive technologies are available. Application assistance for those requesting reasonable accommodation to the career site is available by contacting HR

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