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Seasonal Warehouse Customer Service Assistant

2 weeks ago

Fontana, California, United States OnTrac Full time

OnTrac is hiring a Seasonal Warehouse Customer Service Assistant

Are you ready to lend a hand this season and earn some extra income? If you enjoy assisting others, solving problems on the fly, and helping a team succeed in a fast-paced warehouse setting, this short-term opportunity with long-term potential could be the perfect fit for you.

Location Details: 9774 Calabash Ave Suite B, Fontana, CA 92335

Pay: $17.00 to $21.00 per hour, depending on experience

Shift:  Monday - Friday from 12:00pm - 6:30pm. Hours are subject to change based on the needs of the business.

Employment Logistics: This seasonal position assists Operations Managers with administrative duties and customer service support. Our Operations Assistants interact with drivers and customers to resolve package discrepancies to ensure on-time delivery and are responsible for accurate data entry into the OnTrac system and verifying deliveries.

This is a seasonal position designed to support increased demand during our busiest months, with potential for continued employment based on performance and business needs.

Unpacking the Benefits: While this is a seasonal role, you'll still enjoy the camaraderie, safety and teamwork that defines OnTrac.

  • Safe and clean work environment
  • Team-focused culture built on respect and collaboration
  • Opportunity to gain leadership and logistics experience
  • Flexible scheduling
  • Competitive pay rates

The Must-Haves:

  • High school diploma or general education degree (GED)
  • One year of related industry experience and/or training in transportation and delivery or an equivalent combination of both education and specific work experience required
  • General knowledge or Microsoft Word and Excel Programs
  • Excellent Customer Service Skills
  • Ability to multitask, self-manage, and work efficiently in stressful situations

The Responsibilities:

  • Track package deliveries, process and document problem packages, research issues when needed and update OnTrac's proprietary tracking system for Customers, Customer Service team, and other facilities.
  • Assists drivers in the checkout process verifying that all packages are out for delivery. Report missing or not out for delivery packages. Prepare packages to go out for delivery if needed.
  • When needed, communicate with customers regarding their package status.
  • Research, analyze, and report on daily compliances to management and prepare business reports as needed.

Founded in 1986, OnTrachas evolved into the leading provider of same-day and next-day delivery services in the U.S. for premier e-commerce and product-supply businesses, including five of the largest retailers in the U.S.

If you are excited to be part of our team and grow with our OnTrac family, we invite you to apply

Ontrac is proud to be an Equal Opportunity Employer

OnTrac is an equal opportunity employer. We value diversity and welcome applications from individuals of all backgrounds, abilities, and experiences. We do not discriminate based on race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or age. Join us in our commitment to creating a diverse and inclusive workplace. If you are excited to be part of our team and contribute to our talent acquisition efforts, we invite you to apply.