Practice Manager III Gastroenterology- Grand Rapids

Works in a dyad leadership role with the Lead Physician to achieve an excellent patient-centered experience, superior health outcomes and optimal financial performance in order to further the mission of the organization. Responsible for providing 24/7 leadership to support the efficient and effective operational and financial performance of the designated practices as well as supporting goals of the organization including: lean processes and change management, planning, human resource management, financial accountability, facility oversight, quality assessment and improvement, regulatory compliance and productivity management. Responsible for developing and implementing the department specific tactical plan that is in alignment with the overall integrated health system strategic plan. Collaborates with a care team of clinical, administrative and medical staff to guide continual process improvement initiative in the adoption of evidence-based practice.

What the Practice Leader III will need:

• Bachelor's degree or demonstrated progressive leadership responsibility, experience in healthcare preferred.
• Two years of leadership experience
• Effective verbal, written and interpersonal communication skills for contacts with internal and external customers/stakeholders to obtain and interpret a variety of information based on knowledge of departmental practices, Mercy Health Physician Partners and Trinity Health policies and programs and specific technical and regulatory knowledge. Discretion must be exercised in deciding what and how to communicate; conflict resolution skills must be exercised where policy issues are concerned both within the functional area and interdepartmentally. Diplomacy, tact and listening skills are required. Ability to read, interpret and write technical materials.
• Project management skills including the ability to implement program, project or process objectives, identify stakeholders and their interests, plan steps, coordinate and allocate human, technological and fiscal resources to accomplish goals and objectives in a resourceful yet timely manner. Ability to develop, implement and administer budgets.
• Leadership skills including demonstrated willingness to pursue leadership roles with increasing levels of accountability, comfort with decision-making responsibilities, coaching, mentoring and the ability to inspire and build confidence in others and to forge alliances and garner support.
• Analytical and critical thinking skills including the ability to create solutions to difficult operational, technical or human situations, to anticipate and resolve a broad range of issues and concerns on multiple, independently evaluate situations and outline ramifications of multiple solutions or options, to recommend successful delivery of service.

What the Practice Leader III will do:

• Provides effective employee resource management, including appropriate staff scheduling, hiring, training, evaluating, mentoring, coaching and disciplinary processes.
• Mentors staff to achieve expected professional and clinical behaviors by clarifying expectations, giving objective feedback, coaching and reinforcing appropriately.
• Effectively communicates, collaborates and develops relationships through engagement of the care management team members and administration regarding operations and excellent patient-centered care.
• Creates and promotes an organizational culture that reflects a commitment of excellence to quality, safety and patient care experience that is consistent with organizational guidelines and/or regulatory standards.
• In collaboration with the Practice's Lead Physician, promotes the organizational mission, guiding behaviors, values, initiatives and a just and safe culture

Our Commitment

Rooted in our Mission and Core Values, we honor the dignity of every person and recognize the unique perspectives, experiences, and talents each colleague brings. By finding common ground and embracing our differences, we grow stronger together and deliver more compassionate, person-centered care. We are an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, veteran status, or any other status protected by federal, state, or local law.