Customer Service Representative

2 days ago

Schaumburg, Illinois, United States VORTEX INDUSTRIES, LLC Full time

Vortex Doors, America's highest quality and most customer-centric commercial and industrial door installation & repair company, is seeking a dedicated and customer-focused individual to join our team as Customer Service Representative. As a Customer Service Representative, you will be the first point of contact for our customers, providing them with exceptional service, resolving inquiries, and ensuring a positive customer experience. 

Job Responsibilities

  • Customer Interaction: Interact with customers via phone or email in a professional and courteous manner, addressing inquiries, providing information, and offering service assistance.
  • Problem-Solving: Identify and analyze customer needs, providing creative solutions when necessary, scheduling the appropriate services, and escalating complex issues to the appropriate management team member.
  • Documentation: Maintain detailed and accurate records of customer interactions, inquiries, and resolutions in our customer management system.
  • Dispatching: Efficiently dispatch vehicles and coordinated personnel to meet customer requests, considering factors like location, urgency, and availability and routed to customer sites. 
  • Product Knowledge: Develop an understanding of our products and door services to provide accurate information to customers.

Great Reasons to Work at Vortex

  • Hourly salary based on experience
  • Career Advancement opportunities
  • Positive Work Environment
  • Recognitions and Rewards
  • Comprehensive health benefits, 401K match, 8 company paid holidays, and PTO

Work Environment

  • Regular shifts are available between Vortex business hours of 7:00 AM - 5:30 PM; Monday through Friday.
  • Position requires you to be available to work in the office, not remotely
  • Work is performed in an office environment and requires the ability to operate standard office equipment and keyboards. 
  • Must have the ability to walk short distances and sit for prolonged periods of time.
  • Noise level is moderate in an office environment. 

Requirements

  • High school diploma or equivalent; AA/BA preferred.
  • One (1) – three (3) years of customer service experience, or administrative background preferred.
  • Excellent communication and interpersonal skills.
  • Strong problem-solving and decision-making abilities.
  • Attention to detail and accuracy in data entry.
  • Ability to work in a fast-paced environment and able to prioritize tasks.
  • Patience, empathy, and a customer-centric mindset.
  • Ability to work effectively in a team and handle high-stress situations with professionalism.
  • Proficiency in using customer service software, CRM systems, and Microsoft Office Suite.

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