Hot Meals Driver

LifeCare Alliance

POSITION TITLE: Hot Meals Driver

REPORTS TO: Driver Supervisor

POSITION SUMMARY:

This position is responsible for delivering meals and other assigned items to clients in Central Ohio using personal vehicle.  Work includes checking orders, counting meals and beverages, loading and delivering meals, written materials, and other items, recording delivery information, and reporting of client communications and/or client/route problems to appropriate staff. Work requires considerable understanding of seniors and handicapped individuals with attention to detailed written documentation, customer service, and communication skills. Work performed in this position will be of a confidential nature.  Requires contact with clients, family members, other agency members, and the public.  A positive and cooperative image and attitude is crucial for this position.  Work performed under the general supervision of the Driver Supervisor.

PRINCIPLE RESPONSIBILITIES/ESSENTIAL FUNCTIONS:

(1)   Responsible for delivering ordered meals and other assigned items to clients in Central Ohio using personal vehicle.  This includes checking orders, counting meals and beverages, loading and delivering meals, cases of Ensure, written materials, client contribution envelopes and other items.  Will verify meal and beverage counts before leaving point of pick-up, notifying office of any discrepancies in the order, and arranging to rectify the order before beginning delivery of route.

(2)   Responsible for delivering assigned routes in an efficient order, using mileage and time-saving techniques as established by Route Specialist and Driver Supervisor, informing office when route and/or directions need corrected, modified, or updated.

(3)   Responsible for recording delivery information, and reporting client and/or route problems to appropriate staff.  This includes completing daily delivery records by documenting actual times of client's meal delivery, recording odometer readings, recording actual time worked and mileage sheets, and completing driver observation reports as needed.

(4)   Responsible for reporting client communications and/or client/route problems to appropriate staff on a daily basis and on a Driver Observation form as per program policy.  This includes client cancellations, changes of status, and changes of client's living or health conditions.  Reports all client emergencies to the office immediately.

(5)   Responsible for adhering to safety and sanitation guidelines.  This includes keeping sanitary, keeping bags strapped during delivery, keeping ice packs in coolers, following hand-washing procedures and keeping delivery vehicle clean and sanitary.

(6)  Performs other departmental and agency functions as necessary.  This includes assisting with the orientation and training of departmental staff, agency personnel, and visitors, attending agency functions, attending and participating in departmental and other meetings and committees as necessary and performing other assignments as required. 

WORKING CONDITIONS:

Work is primarily in client homes, apartment buildings, agency office and satellite locations.  Work is generally performed between 8:00 a.m. and 5:00 p.m., and may include weekdays, weekends, and holidays.  Employee is required to travel in all types of weather conditions.

QUALIFICATIONS:

Must be 18 years old; own a reliable vehicle, valid Ohio Driver's License, acceptable driving record, and adequate vehicle insurance.  Must be able to lift 45 pounds. Must be able to read, write, and navigate using a map. Preferred experience working with older adults and handicapped individuals.

KNOWLEDGE, SKILLS AND ABILITIES:

Knowledge of Central Ohio streets, roads, highways, and ability to navigate using a map. 

Ability to communicate in person with a diverse individuals, environments, and populations.

Good customer service skills.  

Ability to correct and accurately document client information.

Ability to develop and maintain effective working relationships with departmental staff, agency staff, clients, volunteers, and members of the community. 

Ability to maintain discretion and integrity in handling confidential information. 

Ability to meet deadlines. 

Ability to lift up to 50 pounds. 

Ability to withstand constant in and out of car and to navigate steps. 

Ability to follow oral and written instructions.