Korean Bilingual Service Planning and Admin Support Specialist

6 hours ago

Englewood Cliffs, New Jersey, United States JND Inc. Full time
  • Job Title: Korean Bilingual Service Planning and Admin Support Specialist
  • Job Type: Regular Fulltime, Hourly
  • Korean Bilingual
  • Bachelor's degree in a relevant field (Business, Operations, Engineering, or similar) with Minimum 5+ years of relevant work experience, ideally in business analysis, operations, or field service support

Location

  • 700 Sylvan Ave, Englewood Cliffs, NJ

Benefits

  • Medical Insurance (Health, Dental & Vision)
  • Paid Time Off
  • 401K
  • H1B/Green Card Sponsorship for qualified employee
  • Hands-on experience at global industry leader Samsung
  • Opportunities for career advancement

Compensation
$37-41/hr

Top Skills

  • Advanced Excel–based data analysis and reporting (multi-source data, trend analysis, insights)
  • Executive-level PowerPoint presentation development
  • Bilingual stakeholder communication and project coordination (English/Korean)

Responsibilities

  • Assist the Director of Field Service Operations with administrative, analytical, and strategic support
  • Create executive-level reports and formal presentations for senior leadership and Global HQ in Korea
  • Perform advanced data analysis to identify trends, opportunities, risks, and operational pain points
  • Generate, combine, clean, and analyze data from multiple internal and external sources using advanced Excel
  • Prepare and deliver high-quality PowerPoint presentations for internal, customer-facing, and leadership meetings
  • Lead or support ad hoc and planned projects involving internal teams, customers, or vendors
  • Support B2B post-sales field operations, including warranty and after-sales service analysis for visual display products
  • Collaborate cross-functionally with sales, operations, vendors, and partner organizations
  • Build and maintain strong working relationships with internal stakeholders, vendors, and B2B partners
  • Support service planning initiatives and contribute to process improvement and operational efficiency

Qualifications

  • Minimum 5+ years of relevant work experience, ideally in business analysis, operations, or field service supportBachelor's degree in a relevant field (Business, Operations, Engineering, or similar)
  • Bilingual proficiency in English and Korean (professional reading and writing required; Korean proficiency assessed)
  • Advanced to expert-level Excel skills, including data manipulation, reporting, and analysis
  • Advanced PowerPoint proficiency, capable of creating executive-level presentations (samples preferred)
  • Strong analytical skills with the ability to translate data into insights and recommendations
  • Proven project management experience, including planning, execution, stakeholder coordination, and delivery
  • Strong relationship-building and networking skills across all organizational levels
  • Preferred background in operations, field service operations, or B2B customer service
  • Experience with warranty or after-sales service operations is a plus
  • Ability to thrive in a fast-paced environment while managing multiple priorities

Our team of highly experienced developers offer a wide range of mobile application and software development positions. We also have opportunities in business operations and administrations, logistics, UX/UI design, and many more

Our vision is 'We Want to See You Grow' to become the industry leader for both employee and company.

For more information about JND, please visit

Samsung #Englewood Cliffs #NJ #New Jersey #Business #Analyst #Korean #Bilingual #Service #Planning #Admin #Support #Specialist

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