Suite Server

21 hours ago

Des Moines, Iowa, United States Oak View Group Full time


Oak View Group

Oak View Group is the global leader in venue development, management, and premium hospitality services for the live event industry. Offering an unmatched, 360-degree solution set for a collection of world-class owned venues and a client roster that includes the most influential, highest attended arenas, convention centers, music festivals, performing arts centers, and cultural institutions on the planet.



Position Summary

The Suite Server is responsible for set-up, maintaining, execution and tear down of advanced and event-day food and beverage service for Wells Fargo Arena's suites and restaurant. The employee is responsible to oversee their assigned suites or other private event location(s) during events. Employees must provide excellent guest service and maintain excellent attendance. Availability to work a regular event-based schedule, including nights, weekends and holidays is required.

This role will pay an hourly rate of $10.00 and is tip eligible

Benefits for Part-Time roles: 401(k) Savings Plan and 401(k) matching

This position will remain open until December 31, 2025.



Responsibilities

  • Demonstrate ability to meet the company standard for excellent in the areas of guest service
  • Assists the Suites Coordinator & Manager as required in preparation for the event; including, stocking Suite products, following opening and closing procedures; maintaining the cleanliness and organization of the Suite Pantry and other storage areas; along with other assigned tasks.
  • Maintains current "tickets" for designated Suites as orders are placed. Presents accurate final checks to the guest. Ability to accurately report client order and appropriately add tax & service charge.
  • Responsible for serving meals to guests or replenishing food for buffet service.
  • Checks all food & beverage delivered to clients for accuracy and quality.
  • Ability to read and comprehend complex documents, including Banquet Event Orders (BEOs) for the purpose of setting up guest events with proper linen, dishware, glassware, flatware; and executing service as stated on the contracted event menu & event timeline.
  • Serve beverages, including alcoholic beverages, responsibly to guests. Accurately accounting for all alcohol served with a proper transaction. Ensure proper guest identification / age in accordance with local/state/federal regulations ensuring no sale to minors. Communicates "last call" in designated suites. Reports cut-off needs are required.
  • Maintains positive and productive daily interactions with co-workers. Meets the company uniform standards as well as maintaining a well-groomed appearance.
  • Report any escalated safety, service, health, guest intoxication concerns to management immediately.
  • Carefully and respectfully listening and responding to customer requests and concerns. Communicating with management as required.
  • Refilling salt, pepper, sugar, cream, condiments and napkins, as needed. Bus suite throughout the event.
  • Clean & polish equipment used for buffet set-up. Lock-up refrigerators / liquor cabinets at end of shirt.
  • Replaces tableware and linens as required during event or for room turnover.
  • Maintains a clean & organized work space in accordance with standard operating procedures for sanitization, health & safety standards.
  • Employee may occasionally help with bartending as directed.


Qualifications

  • High school diploma or equivalent preferred.
  • One or more years' experience as a server or in the food service industry.
  • One or more year' experience with cash handling / counting preferred. Ability to handle cash accurately and responsibly.
  • Ability to calculate basic math functions (addition, subtraction, multiplication, division, percentages)
  • Professional interpersonal communication skills with co-workers, guests and managers.
  • Requires strict confidentiality with regard to private company information including event guests, event contracts and suite owners
  • Detail oriented, organized, and ability to multi-task & prioritize in a fast-paced environment.
  • Ability to be self-directed while working in a team-oriented environment.
  • Ability to work a flexible schedule including nights, weekends and long hours.


Strengthened by our Differences. United to Make a Difference

At OVG, we understand that to continue positively disrupting the sports and live entertainment industry, we need a diverse team to help us do it. We also believe that inclusivity drives innovation, strengthens our people, improves our service, and raises our excellence. Our success is rooted in creating environments that reflect and celebrate the diverse communities in which we operate and serve, and this is the reason we are committed to amplifying voices from all different backgrounds.



Equal Opportunity Employer

Oak View Group is committed to equal employment opportunity. We will not discriminate against employees or applicants for employment on any legally recognized basis ("protected class") including, but not limited to veteran status, uniform service member status, race, color, religion, sex, national origin, age, physical or mental disability, genetic information or any other protected class under federal, state, or local law.


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