Customer Service Manager

6 days ago

Wixom, Michigan, United States J&B Medical Supply Co Inc Full time

J&B Medical's Customer Service Team is growing We are adding an additional Customer Service Manager to our Wixom Team Do you have Call Center Management Experience? 

  ****We are a Prescription Medical Supplier accepting many private insurances as well as multi state insurance.**

The Customer Service Manager oversees the effective day-to-day operations of the Customer Service department, with emphasis on mentoring subordinates and identifying and implementing opportunities for process improvement as well as coordinating with staff, patients, providers, insurance companies, and clinics to provide through explanation of insurance guidelines for obtaining durable medical equipment/supplies and accurate billing support. 

Requirements

Provides guidance to Team Leaders and Senior Team Leaders through customized coaching and mentoring on people management issues, to ensure the ongoing effective delivery of service within departments.

  • Reviews departments' productivity and workflow and addresses any obstacles to ensure that obligations to providers, clients and partner organizations are met and high quality, timely assistance is provided at all contact points.  
  • Develops communication solutions, such as web pages wikis, etc. 
  • Collaborate with the Billing department to create and implement solutions in Customer Service that result in more successful collection efforts.
  • Collaborates with purchasing & pricing leaders to find ways to meet client needs within profitability constraints.  
  • With Sr. Customer Service Manager and our Customer Service Director, provides input on prospective business initiatives.  Identifies and implements practical procedures to address challenges of new business initiatives.  
  • Intervenes as needed when customer service challenges  escalate and must be addressed at higher level.  
  • Monitors' compliance and ensure risk assessments are done and training is provided, both as needed and required.  

Supervisory Responsibilities

With the Sr. Customer Service Manager and/or the Customer Service Director, the DME Customer Service Manager directly supervises the Team Leaders and Senior Team Leaders and oversees a customer service group of people who perform complex work.   

Position Type

This is a full-time in office position, with the expectation of maintaining a regular work schedule Monday – Friday. Occasional evening and weekend work may be required.

  • Must be comfortable working full time in Wixom, Michigan
  • No remote or hybrid 
  • Monday- Friday days
    • Start time no earlier than  8:00 am
    • End time no later than 6:00 pm

Required Education and Experience: 

  • Bachelor's Degree or equivalent experience.
  • 5+ years of leadership experience in a fast-paced environment. Call Center preferred.
  • 3+ years of managing groups of ten or more employees
  • Healthcare, Medical Supply or Insurance industry experience.
    • Medicare and or Medicaid is a plus

Preferred Education and Experience: 

  • Advanced understanding of insurance guidelines and billing. 
  • 7 to 10+ years previous experience with DME software with ability to adapt to multiple systems. 
PerksHealth, Dental and  Optical after 30 daysPTO, Holiday Pay, 401K & FSAEmployee discounts including J&B Home, J&B Pet Meds & J&B Pets

  • Customer Service Manager

    1 week ago

    Wixom, Michigan, United States J&B Medical Full time

    :J&B Medical's Customer Service Team is growing We are adding an additional Customer Service Manager to our Wixom Team Do you have Call Center Management Experience?****We are a Prescription Medical Supplier accepting many private insurances as well as multi state insurance.**The Customer Service Manager oversees the effective day-to-day operations of the...

  • General Manager

    2 weeks ago

    Wixom, Michigan, United States Crispy Chicken & Burgers Full time

    Main Responsibilities of a General ManagerResponsible for every aspect of everyday supervision of store outletsResponsible for resources managementTakes care of stock, staff, and sales managementGeneral Manager Job DescriptionWe are looking for an experienced store manager with remarkable skills, who will run a store effectively and with attention to...

  • Service Technician

    2 weeks ago

    Wixom, Michigan, United States NLB Corp Full time

    Job detailsPayJob type – Full TimeShift and scheduleMonday to Friday + OvertimeAdditional weekend hours possibleBenefitsHealth insurance401(k) + matchingVision insuranceDental insuranceDisability insurancePaid holidaysJob descriptionCOME JOIN THE INDUSTRY LEADERFor more than 50 years, NLB Corp has been at the forefront of water jet productivity. We offer...

  • Sr. Account Manager

    1 day ago

    Wixom, Michigan, United States Century Mold Co Full time

    At Century Mold, we don't just mold parts, our customers come to us with their toughest challenges … and we mold solutions. The plastics industry is full of challenges and the Century Mold team prides themselves on their problem-solving capabilities.  We strive to provide and deliver more not only for our customers but for our team as well. About the...

  • Sales Manager

    2 weeks ago

    Wixom, Michigan, United States PTG Full time

    PurposeThe Manager of Sales is responsible for overseeing the daily performance of the sales team and ensuring accountability to goals, processes, and client expectations. This role focuses on monitoring results, enforcing sales standards, and providing guidance and support to drive consistent execution. The Manager of Sales ensures the team has the tools,...

  • Overnight Stocking Manager

    3 days ago

    Wixom, Michigan, United States Meijer Full time

    As a family company, we serve people and communities. When you work at Meijer, you're provided with career and community opportunities centered around leadership, personal growth and development. Consider joining our family – take care of your career and your communityMeijer RewardsWeekly payScheduling flexibilityPaid parental leavePaid education...

  • Production Manager

    1 week ago

    Wixom, Michigan, United States FireBolt Group Full time

    SUMMARYThe Production Manager oversees the production operations to ensure that manufacturing remains smooth and efficient by managing the assembly supervisor and organizing workflows. Ensure adherence to health and safety procedures and that standard operating procedures are followed. Implement and enforce quality and control standards to meet quality...

  • Security Account Manager

    2 weeks ago

    Wixom, Michigan, United States Allied Universal Full time

    OverviewCompany Overview: Allied Universal, North America's leading security and facility services company, offers rewarding careers that provide you a sense of purpose. While working in a dynamic, welcoming, and collaborative workplace, you will be part of a team that contributes to a culture that positively impacts the communities and customers we...

  • Director of Program Management

    5 days ago

    Wixom, Michigan, United States Remora Full time

    Remora is hiring a Director of Program Management, Site Deployment & Customer Programs. This individual will manage customer deployments of Remora's carbon capture systems, guiding projects from planning through commissioning. The Director of Program Management will be both a project driver and a customer advocate, ensuring deployments are safe, efficient,...

  • Sr. Project Manager

    1 week ago

    Wixom, Michigan, United States Remora Full time

    Remora is seeking an experienced Sr. Engineering Project Manager to join our team and lead complex electro-mechanical hardware programs from design, through build and deployment. This role owns project timelines, scope, and budget, as well as internal and external stakeholder communication, while driving alignment across engineering, research, and operations...