Business Performance Analyst

Job Description
Marketing Statement
Join WMATA¿s Department of Quality Assurance, Internal Compliance & Oversight (Quality) as a Business Performance Analyst and contribute to advancing operational excellence, efficiency, and performance across the organization. This role blends analytical insight with administrative, procurement, and operational support to strengthen the department¿s overall effectiveness.

The Business Performance Analyst is responsible for a broad range of business operations functions, including recruitment and onboarding coordination, procurement and contractor management oversight, training and professional development scheduling, IT system coordination, and office operations management. The role also supports business planning, performance reporting, and process improvement initiatives that enhance transparency, accountability, and data-driven decision-making.

The ideal candidate is highly organized, detail-oriented, and proficient in Microsoft Office 365, Teams, and SharePoint, with a strong ability to analyze information, manage multiple priorities, and collaborate across departments.

This is an exciting opportunity to support WMATA¿s mission by optimizing the systems, processes, and partnerships that enable the Quality Department to deliver safe, reliable, and high-performing service to the region.

Minimum Qualifications
Education

• Bachelor¿s Degree in Mathematics/Statistics; Data Science; Financial Management; Economics; Public-Business Administration; Engineering; Political Science; Planning and History, or a related field

• In lieu of a Bachelor¿s Degree, a High School Diploma/GED and four (4) years of quantitative analysis, metric development, and data modeling experience, in addition to the experience stated below, will be considered.

Experience

• A minimum of four (4) years of experience involving quantitative analysis, analytical problem solving, metric development, data modeling and visualization and/or business strategy implementation.

Certification/Licensure

• Valid Driver¿s License

Preferred

• N/A

Medical Group
Satisfactorily complete the medical examination for this position, if required. The incumbent must be able to perform the essential functions of this position either with or without reasonable accommodations

Summary
The Business Performance Analyst collects, analyzes, documents, and communicates performance measure data results internally. Working on behalf of internal programs, the Business Performance Analyst conducts root-cause analysis to improve the performance of internal programs, drafts recommendations for managers and prepares visualizations that clarify results. The Business Performance Analyst facilitates business plan development at the department and office level and interacts regularly with managers to inform internal performance measurement reporting. The incumbent also performs departmental strategic assessments, efficiency analyses, budgeting, and financial reporting, as well as conducts special departmental studies and analyzes expense trends and budget variances to direct future monthly expenditures and adjustments and to ensure efficient management of department resources.

Essential Functions

• Collects, analyzes, documents, and prepares internal reports on performance measures to evaluate how effectively the department is meeting strategic goals, business plan objectives and/or mitigating risks.
• Analyzes measures not performing at target to discover and document root-cause and applicable business processes impacted.
• Prepares and communicates performance analysis results and recommendations to supervisor and internal programs, utilizing tables, graphs, PowerPoint presentations, and narratives.
• Gathers feedback from managers on performance reporting needs and summarizes in narrative format for supervisor and leadership review.
• Gathers program performance data and customer comments and compiles information for the generation of monthly key performance indicator (KPIs) reports for supervisor and leadership review.
• Supports department¿s business plan development by interviewing managers and documenting core services, key accomplishments, priorities, actions, performance measures and risks to achieving strategic goals.
• Completes detailed analysis of departmental annual operating budget submissions, monthly expense trends, and budget variances to ensure compliance within the allocated budget
• Prepare cost analysis crosswalk reports to determine best price for office supplies, materials, and vendor services.
• Prepares routine reports for supervisor and leadership review to ensure compliance with policy and instructions and safety training requirements
• Performs high-level analysis of Authority-wide transit data for trends in areas of safety to assist in quality assurance internal audits and reviews to mitigate risks.
• Serves as internal consultant to leadership and managerial staff as it relates to routine monitoring of data results, clarifying challenges and bringing insights to facilitate process improvement.
• Works in collaboration with department program teams to coordinate receipt of completed team training to include in departmental training matrix master database.
• Coordinates routine updates to Department Continuity of Operations Plan (COOP) and assists in planning scheduled and unscheduled drills to ensure compliance with COOP protocols.

The functions listed are not intended to limit specific duties and responsibilities of any particular position. Nor is it intended to limit in any way the right of managers and supervisors to assign, direct and control the work of employees under their supervision.
Evaluation Criteria
Consideration will be given to applicants whose resumes demonstrate the required education and experience. Applicants should include all relevant education and work experience.

Evaluation criteria may include one or more of the following:

• Skills and/or behavioral assessment
• Personal interview
• Verification of education and experience (including certifications and licenses)
• Criminal Background Check (a criminal conviction is not an automatic bar to employment)
• Medical examination including a drug and alcohol screening (for safety sensitive positions)
• Review of a current motor vehicle report

Closing
WMATA is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, national origin, disability, status as a protected veteran, or any other status protected by applicable federal law.

This posting is an announcement of a vacant position under recruitment. It is not intended to replace the official job description. Job descriptions are available upon confirmation of an interview.