Table Games Pit Manager

2 weeks ago

Petersburg, Virginia, United States Hotel Full time


Overview

Why We Need Your Talents:

With our rapid projected expansion, the Live Casino & Hotel Brand is searching for the right talent to grow with the organization and help drive our future success.  

The Casino Pit Manager is accountable and responsible for overseeing the smooth operation of the casino table games.



Responsibilities

Where You'll Make an Impact:

  • Responsible to the Casino Shift Manager for successful performance of assigned duties.
  • Responsible for the supervision and performance of the Dual-Rate Pit Managers, Floor Supervisors, Dealers, and Dual-Rate Dealers.
  • Assists and advises other departments and company personnel as necessary, to assure the success of the table games and the company overall.
  • Responsible for supervising, floor management of dealers, and other subordinates in the pit area and ensuring correct procedures are followed on table games.
  • Manages the request for fills/credits, player ratings, keeping track of markers, and rundowns for the entire pit
  • Analyzing customer play: cheating, scams, counters, and any unusual or suspicious variations of play.
  • Monitors rated players for input into data base tracking system.
  • Review staffing levels to maintain operational effectiveness.
  • Delegate authority and assign responsibilities.
  • Development of staff, interviews, hires, evaluations, and disciplinary actions.
  • Review departmental financial data.
  • Review table game activities and promotional status with the Table Games Shift Manager.
  • Meet with departmental directors and managers as necessary.
  • Provide excellent customer service.
  • Ensure the safety and security of guests and employees, manages processes and programs to effectively control and reduce loss time injuries.
  • Other duties as assigned.

Skills to Help You Succeed:

  • Methods of Accountability:
    • Ability to maintain strict confidentiality relative to financial data, casino policies, and promotions.
    • Through various oral and written reports.
    • Through achievement of performance goals.
  • Standards of Performance:
    • Management abilities demonstrated in managing the table games operations.
    • Maintain interpersonal working relationship among all personnel.
    • Oral and written communication skills.
    • Public relations and customer service skills.
    • Willingness to assume responsibility relative to the performance of the table games.
    • Obtainment of departmental budget and goals.
    • Effective managing of the staff.
    • Accuracy in completing assigned duties, paperwork, and reports.
    • Must be proficient with all Microsoft software products.
  • Ability to analyze and interpret departmental needs and results.
  • Ability to solve complex problems.
  • Knowledgeable of specified games and gaming regulations.
  • Ability to add monies and chips.
  • Knowledge of theft techniques.
  • Good public relations/guest service skills.
  • Ability to perform assigned duties under frequent time pressure in an interruptive environment.
  • Ability to accurately complete paperwork and forms.
  • Complete, perform and understand basic mathematical functions.
  • Knowledge of company policy and procedures, IRS Bank Secrecy Act and internal controls.
  • Complete knowledge of all facilities available to guests on property. 
  • Always maintain a pleasant, friendly, and welcoming attitude with use of facial expressions and knowledge of all special events and promotional activities.
  • Ability to maintain mental concentration for significant periods of time.


Qualifications

Must-Haves:

  • Five (5) to seven (7) years of experience as a dealer, floor person, and or supervisor with a Four (4) year degree in a related field or equivalent work experience.
  • Must have the ability to secure and maintain licensure as required by Virginia Gaming Control Board or any other applicable regulatory entity as may be required to perform assigned duties, or as required by Live's operating standards. 

Physical Requirements:

  • Casino is over 300,000 sq. ft. and requires ability and energy to move about it with a true sense of urgency.
  • Sitting 5%
  • Walking 10%
  • Standing 75%
  • Keyboarding 10%
  • Use of going up and down thirty-one (31) stairs multiple times per day and elevators.
  • 24/7 operation requiring extended hours and the ability and willingness to meet the team members' schedules when handling matters scheduling, team member relations and staffing. 


What We Offer

Perks We Offer You

  • Generous Bonus Structure
  • Comprehensive Health Coverage 
  • Retirement Savings with Company Match
  • Leadership Skills Development & Mentorship Programs
  • Tuition Reimbursement
  • Exclusive Discounts on Travel, Services, Goods and Entertainment

Life at Live

Individuals that are chosen to be part of the Live Management Team can expect:  

  • To support and build a strong team, while valuing and celebrating our diversity
  • To be given the power and responsibility to prioritize service to our guests and community. 
  • To be given the tools, resources, and opportunity to grow in their career. 
  • To be part of an exciting experience unlike any other in the Industry. 
  • To work hard and have fun. 

Live is a 24-hour, 7 days per week high energy casino environment which includes exposure to alcohol and smoking  


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